Running malware in quarantine or cleanup failure

Hello Paul,

Please follow these steps:

Check the Central alert and look for file and path listed in it
Navigate to that path on your endpoint, delete the affected file (if unable to delete it, you may need to perform the steps in safemode so that the file is released and you can modify it).
In Sophos Central, navigate to the Alert and acknowledge it
Reboot the endpoint
Perform a system scan and confirm the alert has not re-appeared.

If the issues persist, I would suggest to have a look at PeterM's response in this thread, and please reply to him with the required info so that we can further investigate the issue.

Thank you,

Same issue here. All services running. NO alerts, but shows

Hello Deb Harmon ,

If you have followed the above listed steps, the next thing to try is the response from PeterM's . If the issues persist after that, please file a case with support so that they can further investigate.

Here's the response 

Also, within that same thread, there is a workaround (however, it is recommended that you follow the previous steps and sbumit a case as needed).

Regards