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Uninstallation Failed, the MSI Terminated unsuccessfully

Paul Hutchings

Where do I start with working out why this is happening please?

This is simply running the uninstaller from Control Panel with tamper protection off.

I've even re-installed over the top and still get this.



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  • 0

    Hi Paul,

    Please help me with the following:

    1. Which Sophos Product are you trying to uninstall?

    2. What is the Version of the Sophos Product?

    3. What is the OS on the computer?

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to Haridoss Sreenivasan

    Hi Haridoss, I'm not in front of the computer but it will be the latest version of Sophos Central as I was uninstalling after an update.

    OS is Windows 7 x64

    Oddly it did uninstall without error when I did the same thing from add/remove but was using the default local "Administrator" account rather than an account that has local administrator rights.

    Could you point me to a current uninstallation script/command that can be run as a SYSTEM scheduled task to uninstall Central silently please?

  • 0 in reply to Paul Hutchings

    Hi Paul, 

    I am assuming that you are trying to uninstall Sophos Endpoint from your machine. You did mention the error during the uninstall right? Is it possible that you could share the error message that you received?

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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