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Sophos Heartbeat Service Missing - How to Remove Alert?

Hi,

We're currently migrating from Enterprise Console to Sophos Central and notice that for some machines it is reported that the Sophos Heartbeat service is missing. I notice this only appears on machines that have had the new Endpoint client manually installed, as when using the Migration Tool the other machines don't have this service in its list.

I'm not 100% sure why this is - I can only assume that doing a manual install of the client installs everything, whereas the migration tool only pulls across features that are used on EC. Is there a way on the clients of stopping Sophos looking for the hearbeat service?

Kind regards,

Gareth



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