Sophos Heartbeat Service Missing - How to Remove Alert?

What I had to do previously was to manually create the heartbeat folder and assign it it's permissions, then it all came back green.

Edit:

Have to create the HeartBeat folder in C:\ProgramData/Sophos and give the following permissions

SYSTEM: Full Control

LOCAL SERVICE : Full Control

In the past I also had to give Network full permissions, but it looks like it doesn't need it anymore.

What I had to do previously was to manually create the heartbeat folder and assign it it's permissions, then it all came back green.

Edit:

Have to create the HeartBeat folder in C:\ProgramData/Sophos and give the following permissions

SYSTEM: Full Control

LOCAL SERVICE : Full Control

In the past I also had to give Network full permissions, but it looks like it doesn't need it anymore.

Hi Nick,

Thanks for the reply. This is now working.

Thanks very much!

Gareth

Glad it's working now Gareth!

Thanks Nick, how frustrating that this doesn't just work :-(

Hello Chris,

Is this working for you?

I've noticed this isn't something I need to do anymore since an update happened to Sophos.

In the past though, yes I had to do this for every machine, so I scripted the process and just ran my script to get it done.

Hi Nick

It was still happening on some machines yesterday which were new deployments - although I will say it was probably 3 out of about 150 machines we were migrating from Enterprise Console and some were doing as cold installs and it sounds like you had a much more universal problem previously - the other annoying thing I found on a few we were migrating from EC was the autoupdate service getting uninstalled and the installer would die and leave the machine with no update mechanism installed.

Chris

Hello Chris,

Yes our issue was more widespread it seems.

Although that hasn't been the issue since Sophos has updated, so fingers crossed there, but I saved the script just in case :)

Autoupdate I believe is the last part of the installer, so I understand that frustration.

I found out for now in order to get it installed I have to manually set the proxy before the installation will succeed, otherwise it says "Installation failed"

This is of course incorporated into the script, but it was still another issue to overcome.

Happy to help if you run into any other issues, although I do not work at Sophos, just another user.