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SuperAdmin limit?

I created a client account, all right. We created a second admin user, successfully. We tried to create a third admin user (super admin), but the message says that it is not possible. Is there a limit?

 

I tested with my account that is partner and I managed to create several, the account for being of end user has some limit?



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  • Hi Tiago,

    There is no known limits to the number of Super Admins possible in a Central Account. However, for a User to be promoted as a Super Admin, the User account (Email ID) should not be associated with any other Central Account. Since you have already established that, It is important to confirm that the account that is being used for assigning roles is a "Super Admin" and not just an "Admin". In case you are still facing any issues, please do let me know and we can have a look at the same for you.

    Regards,

    Adithyan Thangaraj
    Community Support Engineer | Sophos Technical Support

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