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Sophos Central Shows BAD STATUS

skyisbluescreen

I have 2 Systems running same Version of Sophos.

System 1 - Shows All Good - Even if there is not HeartBeat Service Running on the System. 

System 2 - Shows BAD Status with HEARTBEAT Service Missing (+ Sophos AV / Sophos Device Control and Sophos Web Control are running on the System2). The Client Shows all up to date and perfectly fine when manually checked on the client. 

Any one else having this issue?



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    Sometimes the alerts in Central will stay there until you "Mark as acknowledged".

    If the endpoint reports back as all green then you can mark them and move on.

    Not sure why it does this, but sometimes it does.

    Also if you're having a heartbeat not installed problem i've seen that in the past and needed to manually created a folder and assign it permissions to get the heartbeat to install.

    Check C:\ProgramData\Sophos for a heartbeat folder and if it has "Config", "Logs" and "Persist" folders.

     

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  • 0

    Sometimes the alerts in Central will stay there until you "Mark as acknowledged".

    If the endpoint reports back as all green then you can mark them and move on.

    Not sure why it does this, but sometimes it does.

    Also if you're having a heartbeat not installed problem i've seen that in the past and needed to manually created a folder and assign it permissions to get the heartbeat to install.

    Check C:\ProgramData\Sophos for a heartbeat folder and if it has "Config", "Logs" and "Persist" folders.

     

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