Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 8 replies
  • Subscribers 10 subscribers
  • Views 10480 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can't remove trojan from server

BenjaminR

Sophos central detected 'Troj/MeterMem-A' on our fileserver. Unfortunately Sophos wont delete it. I've restarted the server, re-scanned the server, etc. Still it shows with a red sign that it cant be deleted. 

 

What is the best course of action for it to be removed and get the Sophos server status back in the green?

 

Thanks!



This thread was automatically locked due to age.
Parents
  • 0

    Hi BenjaminR,

    Can you shed some more light on the reported detection? What is the file that is being detected, action other similar detections post this entry?

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani

    Thanks for the reply. The weird thing with sopohos central is that I cant see what file. I only see the detection and I have no options to fix it. This what I see in Sophos central:

     

    And the previous screenshot is the only thing I can see on the client software installed on our server. I cant see no quarantine, see what file is affected, etc. At times I'm really confused about the whole Sophos central solution.. 

Reply
  • 0 in reply to Gowtham Mani

    Thanks for the reply. The weird thing with sopohos central is that I cant see what file. I only see the detection and I have no options to fix it. This what I see in Sophos central:

     

    And the previous screenshot is the only thing I can see on the client software installed on our server. I cant see no quarantine, see what file is affected, etc. At times I'm really confused about the whole Sophos central solution.. 

Children
No Data
Unfiltered HTML