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Sophos Central blocking whitelisted web sites

itguy318

I have blocked a category (sports) but have allowed a few exceptions under global website management and added to the policy exceptions. Everything was working ok for the past 4 months. Since today morning we cant access those white listed sites and they seem to be blocked. Is there any maintenance being done. Anyone else facing the same issue we have at the moment.

 



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  • 0

    Hi Bbit15,

     

    I have tried the below just now and it seems to have resolved the issue for me.

     

    On the website exclusions that you have already in place, create a new tag such as "TestTag" then on the web policy under tag's add the new tag "TestTag" and set it to allow. Remove the old tag from the policy and update the anti-virus on the local machine.

     

    Clear the web browsing cache then try to load the website you have whitelisted with the new tag.

     

    This worked for me, I think the tag I have been using, that always worked somehow became corrupt/stuck on the sophos backend. The new tag works fine

  • 0 in reply to Sean Lucas

    Hi this trick did work for some time till it started failing again.

    This is really frustrating when it keeps reoccurring

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