Sophos Central blocking whitelisted web sites

We are experiencing the exact same issue, worked fine for months and suddenly it will not work for sites excluded in website management. We have found that adding a category to the over-ride helps on occasions however it should not be required!

I cant get it to whitelist again. All exceptions under the policy are blocked

Hi bbit15,

Are you seeing issue this with any specific set of websites or website categories? 

Every website that is set to allow under exceptions is being blocked

Hi bbit15,

Can you try the following steps and let me know if that works.

* Login to the central dashboard.
* Go to Endpoint Protection > Settings > website management > Add and tag the website that you would are trying to allow > Save.
* Now go to Endpoint Protection > policies > settings > control sites tagged website management > add new.
* Choose the website tag you previously added to website management > Save.
* Try accessing the website.

Hi Gowtham,

The website im trying to access is already tagged  under global settings- website management

Under web policies - it is set to allow under exceptions

Sorry if i have misunderstood your reply

vimeo.com & facebook.com are two examples I have at the moment.

This is how I would usually whitelist a website however this has suddenly stopped working when doing it this way.

Hi bbit15 & sean,

Please open a ticket with our support so that one of our engineers can have a look at it. Also DM me the ticket numbers so that I can also follow it up internally and share the solution here for others.

Sophos support -web form to open a ticket.

Hi Bbit15,

I have tried the below just now and it seems to have resolved the issue for me.

On the website exclusions that you have already in place, create a new tag such as "TestTag" then on the web policy under tag's add the new tag "TestTag" and set it to allow. Remove the old tag from the policy and update the anti-virus on the local machine.

Clear the web browsing cache then try to load the website you have whitelisted with the new tag.

This worked for me, I think the tag I have been using, that always worked somehow became corrupt/stuck on the sophos backend. The new tag works fine