Sophos Central blocking whitelisted web sites

Hi bbit15,

Are you seeing issue this with any specific set of websites or website categories? 

Every website that is set to allow under exceptions is being blocked

Hi bbit15,

Can you try the following steps and let me know if that works.

* Login to the central dashboard.
* Go to Endpoint Protection > Settings > website management > Add and tag the website that you would are trying to allow > Save.
* Now go to Endpoint Protection > policies > settings > control sites tagged website management > add new.
* Choose the website tag you previously added to website management > Save.
* Try accessing the website.

Hi bbit15,

Can you try the following steps and let me know if that works.

* Login to the central dashboard.
* Go to Endpoint Protection > Settings > website management > Add and tag the website that you would are trying to allow > Save.
* Now go to Endpoint Protection > policies > settings > control sites tagged website management > add new.
* Choose the website tag you previously added to website management > Save.
* Try accessing the website.

Hi Gowtham,

The website im trying to access is already tagged  under global settings- website management

Under web policies - it is set to allow under exceptions

Sorry if i have misunderstood your reply

This is how I would usually whitelist a website however this has suddenly stopped working when doing it this way.

Hi bbit15 & sean,

Please open a ticket with our support so that one of our engineers can have a look at it. Also DM me the ticket numbers so that I can also follow it up internally and share the solution here for others.

Sophos support -web form to open a ticket.