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Realtime protection disabled, how to enable?

Jelle

I have one out of 26 machines which is reported to have realtime protection disabled. Unfortunately I don't find a way to activate. So I uninstalled the client and then deleted it from Sophos Central. Then I reinstalled the software and again it shows me that realtime protection is disabled. On the client everything seems to be fine, Endpoint Self Help shows that everything is working properly.

Does anybody know what to do?



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  • +3

    Seems I only had to acknowledge the issue which already was fixed. After acknowledge in status tab the message disappeared and everything seems to be ok.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Jelle

    Hi Jelle,

    How did you fix it?

    TB

    Blessings,

    Thomas

  • 0 in reply to BuffingTom

    Hello  

    User  must have acknowledged the alert event from the Device's Status tab in Sophos Central.

    With their issue, the Real-time protection disabled event may have resolved itself (it could have been either a timing issue, or a reboot fixed it, who knows at this point).

    When you see this alert you can try acknowledging the alert to see if that sets the Device status to green again, and if not, check if there are any other events such as services not started, malware events, etc., that need to be resolved first.

  • 0 in reply to DianneY

    Thank you DianneY, I will try that and follow up.

    Thomas

    Blessings,

    Thomas

  • +1 in reply to BuffingTom

    Hi ,

     

    is right. I just had to acknowledge the message on the device's status tab.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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  • +1 in reply to BuffingTom

    Hi ,

     

    is right. I just had to acknowledge the message on the device's status tab.

    Regards, Jelle

    Sophos XG210-HA (SFOS 18.0.4) on SG210 appliances with Sandstorm and 1x AP55
    Sophos Central with Intercept X Advanced, Device Encryption, Phish Threat, Mobile Control Advanced

    If a post solves your question use the 'This helped me' link.

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