Realtime protection disabled, how to enable?

Seems I only had to acknowledge the issue which already was fixed. After acknowledge in status tab the message disappeared and everything seems to be ok.

Seems I only had to acknowledge the issue which already was fixed. After acknowledge in status tab the message disappeared and everything seems to be ok.

Hi Jelle,

How did you fix it?

TB

Hello BuffingTom 

User Jelle must have acknowledged the alert event from the Device's Status tab in Sophos Central.

With their issue, the Real-time protection disabled event may have resolved itself (it could have been either a timing issue, or a reboot fixed it, who knows at this point).

When you see this alert you can try acknowledging the alert to see if that sets the Device status to green again, and if not, check if there are any other events such as services not started, malware events, etc., that need to be resolved first.

Thank you DianneY, I will try that and follow up.

Thomas

Hi BuffingTom,

DianneY is right. I just had to acknowledge the message on the device's status tab.

Thank you Jelle,

I will follow up.