How to change the server in the installation

Hello Bruno Novis,

I'm not a Central expert but from the port 8191 it's evident that it tries to use a cache. Both the installer and Autoupdate can select a cache, they consider all caches defined though - you can tell an endpoint to use or not use a specific cache.

Christian

We are facing this issue here in our system.

The endpoints are trying to reach the server cache but its always stuck in somepoint.

To solve, we have to delete the cache in system configuration and install it back.

Do you know someone that can help?

Find the Update log file

2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Initialise COM.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Load config.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Create registry reporter.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Create platform reporter.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Create features reporter.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Create subscription reporter.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Create version persister.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Load state.
2018-03-05T05:05:47.911Z [ 5976] INFO StatePersister::Load Loading state file C:\ProgramData\Sophos\AutoUpdate\data\status\SophosUpdateStatus.xml
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Create progress reporter.
2018-03-05T05:05:47.911Z [ 5976] INFO WinMain Create language neutral logger.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create Update cache evaluator.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create downloader.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create Health event manager.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create Cloud reboot manager.
2018-03-05T05:05:47.927Z [ 5976] INFO CloudRebootManager::SignalRebootIfRequired No value found for RebootRequiredByCloudInstaller
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create installer.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create adapter writer.
2018-03-05T05:05:47.927Z [ 5976] INFO IPCBase::IPCBase IPCBase::IPCBase: Connected to shared memory A32951C539924a12B3C8F2FDA5A268E4
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create completion reporter.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create telemetry submitter.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create fallback updating logic.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Create update logic.
2018-03-05T05:05:47.927Z [ 5976] INFO WinMain Performing update.
2018-03-05T05:05:47.927Z [ 5976] INFO UpdateLogic::Update Reporting update start.
2018-03-05T05:05:47.927Z [ 3832] INFO `anonymous-namespace'::SenderThreadFn::operator() Sender thread started.
2018-03-05T05:05:47.927Z [ 3832] INFO IPCSender::ProcessSend IPCSender::ProcessSend started
2018-03-05T05:05:47.927Z [ 3832] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-03-05T05:05:47.927Z [ 5976] INFO IPCSender::Write IPCSender::Write: Writing message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2018-03-05T05:05:47.927Z [ 3832] INFO IPCSender::ProcessSend IPCSender::ProcessSend: Send message: <?xml version="1.0" encoding="utf-8" ?><Config type="RMSStartUpdate" />
2018-03-05T05:05:47.927Z [ 3832] INFO IPCSender::ProcessSend IPCSender::ProcessSend: No messages in queue, starting to wait
2018-03-05T05:05:48.239Z [ 5976] INFO UpdateLogic::SyncAndInstall Performing standard update.
2018-03-05T05:05:48.239Z [ 5976] INFO UpdateLogic::SyncAndInstall Syncing products.
2018-03-05T05:05:48.239Z [ 5976] INFO SourceSelector::getCandidateProxies No manually configured proxy.
2018-03-05T05:05:48.239Z [ 5976] INFO WindowsProxyDiscoveryWrapper::GetDefaultProxyConfiguration WinHttp default proxy not set
2018-03-05T05:05:48.270Z [ 6132] WARN WindowsProxyDiscoveryWrapper::GetProxyForUrl Failed to get the automatic proxy configuration. The error code was 12180.
2018-03-05T05:05:48.270Z [ 5976] INFO SourceSelector::evaluate Trying update location: dci.sophosupd.com/update with proxy: <direct; no proxy>
2018-03-05T05:05:50.048Z [ 5976] INFO SourceSelector::analyze Selected update location: dci.sophosupd.com/update with proxy: <direct; no proxy>
2018-03-05T05:05:50.376Z [ 5976] INFO SDDSDownloader::SyncInternal Username: GF3DKEHJ44
2018-03-05T05:05:50.376Z [ 5976] INFO SDDSDownloader::SyncInternal Filename: 303d83c981e8ea131265a15bb00ee7ec
2018-03-05T05:05:50.376Z [ 5976] INFO CacheEvaluator::Evaluate Analyzing whether to update from Sophos CDN or update cache
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for tkshtns02.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-alexi-host-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-alexi-hypv-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-amund-host-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-amund-hypv-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-angli-host-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-angli-hypv-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-apoll-host-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-apoll-hypv-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-arend-host-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.376Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-arend-hypv-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.392Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-beoth-host-s1.fleet.teekay.vessels:8191.
2018-03-05T05:05:50.392Z [ 5976] WARN CacheEvaluator::GetSmallestDistanceForEachUpdateCache Warning no ipv6 addresses found for v-beoth-hypv-s1.fleet.teekay.vessels:8191.
2018-03-05T05:07:48.856Z [ 3832] INFO IPCSender::ProcessSend IPCSender::ProcessSend exiting

Is that the end of the log for an update cycle, it seems like it's missing the end of the CacheEvaluator code where it logs that it is complete:

2018-03-04T18:59:17.727Z [13248] [v5.11.141] INFO Analyzing whether to update from Sophos CDN or update cache
>servers tried goes here<
2018-03-04T18:59:21.378Z [13248] [v5.11.141] INFO Analysis complete - Using Sophos CDN

Regards,

Jak

Hi Jak.

Thanks for your feedback.

This is the log from AutoUpdate folder but after reinstall the sophos, i could not find the log file anymore.

Now i can´t download the sophos to install.

Hello Bruno Novis,

i can´t download
the "thin" installer or the installer fails to download? If the latter the relevant logs are typically in the logged on user's (and SYSTEM's) %temp%.

Christian

Hello Bruno Novis,

i can´t download
the "thin" installer or the installer fails to download? If the latter the relevant logs are typically in the logged on user's (and SYSTEM's) %temp%.

Christian

I found out how to solve it.

Just reinstalled the cache in sophos Central - System Settings - Manage Update Cache

It looks like the firewall was blocking the por from sophos 

Sorry guys.

The issue persist.

Was not able to download.

See the pictures below:

Which log file do you need?

Hi Christian.

Find below the logfile "Sophos Extract Log_201808308180055" from %Temp% folder

2018-03-08T18:00:55Z: Process security set successfully
2018-03-08T18:00:55Z: Launching path: \\V-SIRIT-HYPV-S1\common\Sophosinstall1.exe.
2018-03-08T18:00:55Z: Begining extraction.
2018-03-08T18:00:55Z: Reading configuration data.
2018-03-08T18:00:55Z: Extracting files:
2018-03-08T18:00:55Z: escdp.dat
2018-03-08T18:00:55Z: SavResChs.dll
2018-03-08T18:00:55Z: SavResCht.dll
2018-03-08T18:00:55Z: SavResDeu.dll
2018-03-08T18:00:55Z: SavResEng.dll
2018-03-08T18:00:55Z: SavResEsp.dll
2018-03-08T18:00:55Z: SavResFra.dll
2018-03-08T18:00:55Z: SavResIt.dll
2018-03-08T18:00:55Z: SavResJap.dll
2018-03-08T18:00:55Z: Setup.exe
2018-03-08T18:00:55Z: crt/AVRemove.exe
2018-03-08T18:00:55Z: crt/AVRemoveW.exe
2018-03-08T18:00:55Z: crt/data.zip
2018-03-08T18:00:55Z: crt/library.zip
2018-03-08T18:00:56Z: crt/license_agreements.txt
2018-03-08T18:00:56Z: crt/manifest.dat
2018-03-08T18:00:56Z: crt/version.txt
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/msvcm90.dll
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/msvcp90.dll
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/msvcr90.dll
2018-03-08T18:00:56Z: mcsep/manifest.dat
2018-03-08T18:00:56Z: mcsep/setup.dll
2018-03-08T18:00:56Z: mcsep/Sophos Management Communications System.msi
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
2018-03-08T18:00:56Z: sau/manifest.dat
2018-03-08T18:00:56Z: sau/setup.dll
2018-03-08T18:00:56Z: sau/Sophos AutoUpdate.msi
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/integrity.dat
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/isched.ppi
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/retailer.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/scf.dat
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/sof.dat
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SUL.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
2018-03-08T18:00:56Z: sau_xg/manifest.dat
2018-03-08T18:00:56Z: sau_xg/SDDS-Import.xml
2018-03-08T18:00:56Z: sau_xg/setup.dll
2018-03-08T18:00:56Z: sau_xg/Sophos AutoUpdate.msi
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
2018-03-08T18:00:56Z: Verifying files:
2018-03-08T18:00:56Z: escdp.dat
2018-03-08T18:00:56Z: SavResChs.dll
2018-03-08T18:00:56Z: SavResCht.dll
2018-03-08T18:00:56Z: SavResDeu.dll
2018-03-08T18:00:56Z: SavResEng.dll
2018-03-08T18:00:56Z: SavResEsp.dll
2018-03-08T18:00:56Z: SavResFra.dll
2018-03-08T18:00:56Z: SavResIt.dll
2018-03-08T18:00:56Z: SavResJap.dll
2018-03-08T18:00:56Z: Setup.exe
2018-03-08T18:00:56Z: crt/AVRemove.exe
2018-03-08T18:00:56Z: crt/AVRemoveW.exe
2018-03-08T18:00:56Z: crt/data.zip
2018-03-08T18:00:56Z: crt/library.zip
2018-03-08T18:00:56Z: crt/license_agreements.txt
2018-03-08T18:00:56Z: crt/manifest.dat
2018-03-08T18:00:56Z: crt/version.txt
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/Microsoft.VC90.CRT.manifest
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/msvcm90.dll
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/msvcp90.dll
2018-03-08T18:00:56Z: crt/Microsoft.VC90.CRT/msvcr90.dll
2018-03-08T18:00:56Z: mcsep/manifest.dat
2018-03-08T18:00:56Z: mcsep/setup.dll
2018-03-08T18:00:56Z: mcsep/Sophos Management Communications System.msi
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crl
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca1.crt
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crl
2018-03-08T18:00:56Z: mcsep/Sophos/Certificates/Management Communications System/sophosca2.crt
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/integrity.dat
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsAdapter.dll
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsAgent.exe
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsClient.exe
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/McsEvents.dll
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/NOTICE.txt
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/scf.dat
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/sof.dat
2018-03-08T18:00:56Z: mcsep/Sophos/Management Communications System/Endpoint/Config/Config.xml
2018-03-08T18:00:56Z: sau/manifest.dat
2018-03-08T18:00:56Z: sau/setup.dll
2018-03-08T18:00:56Z: sau/Sophos AutoUpdate.msi
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iconn.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/idata.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/ilog.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/imon.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/isched.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/AutoUpdate/DefaultConfig/iupd.cfg
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2018-03-08T18:00:56Z: sau/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALMon.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALMsg.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALsvc.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ALUpdate.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/AUAdapter.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/cidsync.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/EECustomActions.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/iconfig.ppi
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ilog.ppi
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/integrity.dat
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/isched.ppi
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ispsheet.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/license_agreements.txt
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/retailer.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SAUConfigDLL.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/scf.dat
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SingleGUIPlugin.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/sof.dat
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SophosUpdate.exe
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/SUL.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/de/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/en/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/es/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/fr/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/ALMonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/it/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/almonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/ja/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/ALMonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_cn/sharedres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/alhelp.chm
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/ALMonres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/iconfres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/ilogres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/ischdres.dll
2018-03-08T18:00:56Z: sau/program files/Sophos/AutoUpdate/zh_tw/sharedres.dll
2018-03-08T18:00:56Z: sau_xg/manifest.dat
2018-03-08T18:00:56Z: sau_xg/SDDS-Import.xml
2018-03-08T18:00:56Z: sau_xg/setup.dll
2018-03-08T18:00:56Z: sau_xg/Sophos AutoUpdate.msi
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iconn.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/ilog.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/isched.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/AutoUpdate/Config/iupd.cfg
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crl
2018-03-08T18:00:56Z: sau_xg/CommonAppData/Sophos/Certificates/AutoUpdate/Manifest/rootca.crt
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/ALsvc.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/AUAdapter.dll
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/integrity.dat
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/license_agreements.txt
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/sof.dat
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/SophosUpdate.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/AUTelem.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/GatherTelem.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/SubmitTelem.exe
2018-03-08T18:00:56Z: sau_xg/program files/Sophos/AutoUpdate/Telemetry/telem.man
2018-03-08T18:00:56Z: Running setup.
2018-03-08T18:01:10Z: Setup program failed with code 0x00000099.
2018-03-08T18:01:10Z: Cleaning up.
2018-03-08T18:01:10Z: Finishing with code 0x00000099.

I didn´t find anything related to the error code 0x00000099.

Hello Bruno Novis,

as said, I'm pretty ignorant of Central so I don't know how it should look like.
Might not be significant but the logs claims it's running from a Sophosinstall1.exe - the new thin installer is named SophosSetup.exe. The code is strange, 0x00000099 is decimal 153 but this is only documented as (old)installer precheck package out-of-date error [*-)]. 14 seconds pass after the line Running setup - I assume there should be some install log or perhaps the Bootstrap log.

Christian

The screenshots are from the new thin installer.  The logs for which are here:

C:\ProgramData\Sophos\CloudInstaller\Logs\

E.g.
SophosCloudInstaller_20180220_195543.log

At initial install, all the components install as the account running the install, so the install logs go to %temp%\

Regards,

Jak

Following the LOG from C:\ProgramData\Sophos\CloudInstaller\Logs\

Started C:\Windows\Temp\sfl-ff750400\Setup.exe
2018-03-08T19:10:41.7206294Z INFO : SophosInstall command line: "C:\\Windows\\Temp\\sfl-ff750400\\Setup.exe"
2018-03-08T19:10:41.7206294Z INFO : Command line: Quiet mode on: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Automatic Proxy detection disabled: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: No feedback mode on: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Dump feedback enabled: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Bypass competitor removal: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Using CRT catalog file path: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Only register endpoint with Central: 0
2018-03-08T19:10:41.7206294Z INFO : Command line: Using custom server: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Using custom stage 2 filename: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Using cloud user: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Using cloud group: --
2018-03-08T19:10:41.7206294Z INFO : Command line: Overriding computer name: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Overriding computer description: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Overriding domain name: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Language will be set to: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using message relays: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Proxy address: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Proxy user name: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using custom customer token: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using specified products: --
2018-03-08T19:10:41.7216294Z INFO : Command line: Using certificates from the MCS app data folder: 0
2018-03-08T19:10:41.7246294Z INFO : Sending HTTP 'GET' request to: full/central/windows/business/installer/latest.tar.gz
2018-03-08T19:10:43.9836294Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:10:43.9836294Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:10:43.9836294Z INFO : Set security protocol: 00000800
2018-03-08T19:10:43.9836294Z INFO : Opening connection to downloads.sophos.com
2018-03-08T19:10:43.9846294Z INFO : Opened connection to downloads.sophos.com
2018-03-08T19:10:43.9846294Z INFO : Request content size: 0
2018-03-08T19:10:49.9306294Z INFO : Sending request
2018-03-08T19:10:49.9306294Z INFO : Request sent
2018-03-08T19:11:17.2746294Z INFO : Response status code: 200
2018-03-08T19:11:17.2756294Z INFO : Response data size: 1639646
2018-03-08T19:11:17.2756294Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:11:17.2996294Z INFO : Extracting files:
2018-03-08T19:11:17.2996294Z INFO : integrity.dat
2018-03-08T19:11:17.2996294Z INFO : manifest.dat
2018-03-08T19:11:17.3006294Z INFO : rootca.crl
2018-03-08T19:11:17.3006294Z INFO : rootca.crt
2018-03-08T19:11:17.3006294Z INFO : scf.dat
2018-03-08T19:11:17.3016294Z INFO : sof.dat
2018-03-08T19:11:17.3016294Z INFO : SophosSetup_Stage2.exe
2018-03-08T19:11:17.3206294Z INFO : sul.dll
2018-03-08T19:11:17.3366294Z INFO : Management Certs/sophosca1.crl
2018-03-08T19:11:17.3376294Z INFO : Management Certs/sophosca1.crt
2018-03-08T19:11:17.3376294Z INFO : Management Certs/sophosca2.crl
2018-03-08T19:11:17.3386294Z INFO : Management Certs/sophosca2.crt
2018-03-08T19:11:17.3386294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crl
2018-03-08T19:11:17.3386294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA3_exp20380504.crt
2018-03-08T19:11:17.3386294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crl
2018-03-08T19:11:17.3396294Z INFO : Management Certs/Sophos_SHA256_MCS_Root_CA4_exp20390504.crt
2018-03-08T19:11:17.3796294Z INFO : Running setup.
Started C:\Program Files (x86)\Sophos\CloudInstaller\SophosSetup_Stage2.exe
2018-03-08T19:11:17.4766294Z INFO : Setup command line: --mgmtserver="dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com" --logfile="C:\\ProgramData\\Sophos\\CloudInstaller\\Logs\\SophosCloudInstaller_20180308_191041.log" --parentpid="544" --products="all" --customertoken="7046c967-2d7d-42f0-85a9-fae264646bdb" --pipewritehandle="1132" --mcscustomerid="f6d977ba-8c41-3468-aba2-8eccef661edd"
2018-03-08T19:11:17.4776294Z INFO : Model::server value changed to: dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:11:17.4776294Z INFO : Model::messageRelays value changed to be size: 0
2018-03-08T19:11:17.4776294Z INFO : Model::user value changed to:
2018-03-08T19:11:17.4776294Z INFO : Model::group value changed to:
2018-03-08T19:11:17.4776294Z INFO : Model::parentPid value changed to: 544
2018-03-08T19:11:17.4776294Z INFO : Model::products changed to: all
2018-03-08T19:11:17.4776294Z INFO : Model::customer token value changed to: 7046c967-2d7d-42f0-85a9-fae264646bdb
2018-03-08T19:11:17.4786294Z INFO : MCS Crts: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA3_exp20380504.crt,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA4_exp20390504.crt
2018-03-08T19:11:17.4786294Z INFO : MCS CRLs: C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca1.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\sophosca2.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA3_exp20380504.crl,C:\\Program Files (x86)\\Sophos\\CloudInstaller\\Management Certs\\Sophos_SHA256_MCS_Root_CA4_exp20390504.crl
2018-03-08T19:11:17.4786294Z INFO : Model:: MCS customer id value changed to: f6d977ba-8c41-3468-aba2-8eccef661edd
2018-03-08T19:11:17.4796294Z INFO : Beginning command definition.
2018-03-08T19:11:17.4796294Z INFO : Adding competitor detection command.
2018-03-08T19:11:17.4796294Z INFO : Adding command to register with Sophos cloud.
2018-03-08T19:11:17.4796294Z INFO : Adding MCS Override Registry keys if applicable; computer name, computer description, working group/domain name.
2018-03-08T19:11:17.4796294Z INFO : Adding command to download product suite.
2018-03-08T19:11:17.4796294Z INFO : Adding command to retrieve policy.
2018-03-08T19:11:17.4796294Z INFO : Adding command to prepare for installation.
2018-03-08T19:11:17.4796294Z INFO : Adding command to install Sophos cloud.
2018-03-08T19:11:17.4806294Z INFO : Adding command to persist installation and download status.
2018-03-08T19:11:17.4806294Z INFO : Command definition complete.
2018-03-08T19:11:17.4806294Z INFO : Stage 1 version:1.1.19.0
2018-03-08T19:11:17.4806294Z INFO : Stage 2 version:1.1.19
2018-03-08T19:11:17.4806294Z INFO : OS version: 6.1.7601.
2018-03-08T19:11:17.4806294Z INFO : Service pack: 1.0.
2018-03-08T19:11:17.4806294Z INFO : System Language: 1033.
2018-03-08T19:11:17.4806294Z INFO : User Language: 1033.
2018-03-08T19:11:17.4806294Z INFO : 64 bit: yes.
2018-03-08T19:11:17.8636294Z INFO : Running System Property Check: VerifyTrust ...
2018-03-08T19:11:17.8906294Z INFO : System Property Check: VerifyTrust - PASSED
2018-03-08T19:11:17.9406294Z INFO : Running System Property Check: HostnameLength ...
2018-03-08T19:11:17.9406294Z INFO : Initialized Winsock subsystem
2018-03-08T19:11:17.9426294Z INFO : Valid hostname length
2018-03-08T19:11:17.9426294Z INFO : System Property Check: HostnameLength - PASSED
2018-03-08T19:11:17.9926294Z INFO : Running System Property Check: GroupNameLength ...
2018-03-08T19:11:17.9926294Z INFO : System Property Check: GroupNameLength - PASSED
2018-03-08T19:11:18.0426294Z INFO : Running System Property Check: IsAdministrator ...
2018-03-08T19:11:18.0426294Z INFO : System Property Check: IsAdministrator - PASSED
2018-03-08T19:11:18.0926294Z INFO : Running System Property Check: PendingReboots ...
2018-03-08T19:11:18.0926294Z INFO : System Property Check: PendingReboots - PASSED
2018-03-08T19:11:18.1426294Z INFO : Running System Property Check: PrimaryDriveSpace ...
2018-03-08T19:11:18.1426294Z INFO : Enough space: 264849 Mb
2018-03-08T19:11:18.1426294Z INFO : System Property Check: PrimaryDriveSpace - PASSED
2018-03-08T19:11:18.1926294Z INFO : Running System Property Check: NotFirewall ...
2018-03-08T19:11:18.1926294Z INFO : System Property Check: NotFirewall - PASSED
2018-03-08T19:11:18.2426294Z INFO : Running System Property Check: NotHitmanProAlertIncompatible ...
2018-03-08T19:11:18.2426294Z INFO : No HitmanPro.Alert Installed
2018-03-08T19:11:18.2426294Z INFO : System Property Check: NotHitmanProAlertIncompatible - PASSED
2018-03-08T19:11:18.2926294Z INFO : Running System Property Check: NotInvincea ...
2018-03-08T19:11:18.2926294Z INFO : System Property Check: NotInvincea - PASSED
2018-03-08T19:11:18.3426294Z INFO : Running System Property Check: NotMessageRelay ...
2018-03-08T19:11:18.3426294Z INFO : RMS is not installed on the endpoint
2018-03-08T19:11:18.3426294Z INFO : System Property Check: NotMessageRelay - PASSED
2018-03-08T19:11:18.3926294Z INFO : Running System Property Check: NotNac ...
2018-03-08T19:11:18.3926294Z INFO : System Property Check: NotNac - PASSED
2018-03-08T19:11:18.4426294Z INFO : Running System Property Check: NotPatch ...
2018-03-08T19:11:18.4426294Z INFO : System Property Check: NotPatch - PASSED
2018-03-08T19:11:18.4926294Z INFO : Running System Property Check: NotPureMessageDomino ...
2018-03-08T19:11:18.4926294Z INFO : System Property Check: NotPureMessageDomino - PASSED
2018-03-08T19:11:18.5426294Z INFO : Running System Property Check: NotPureMessageExchangeWithAntiSpam ...
2018-03-08T19:11:18.5426294Z INFO : System Property Check: NotPureMessageExchangeWithAntiSpam - PASSED
2018-03-08T19:11:18.5926294Z INFO : Running System Property Check: NotSharePoint ...
2018-03-08T19:11:18.5926294Z INFO : System Property Check: NotSharePoint - PASSED
2018-03-08T19:11:18.6426294Z INFO : Running System Property Check: NotSecServer ...
2018-03-08T19:11:18.6426294Z INFO : System Property Check: NotSecServer - PASSED
2018-03-08T19:11:18.6926294Z INFO : Running System Property Check: NotSum ...
2018-03-08T19:11:18.6926294Z INFO : System Property Check: NotSum - PASSED
2018-03-08T19:11:18.7426294Z INFO : Running System Property Check: NotTamperProtected ...
2018-03-08T19:11:18.7426294Z INFO : Sophos Endpoint Defense is not installed
2018-03-08T19:11:18.7426294Z INFO : System Property Check: NotTamperProtected - PASSED
2018-03-08T19:11:18.7926294Z INFO : Running System Property Check: RAMSize ...
2018-03-08T19:11:18.7926294Z INFO : System Property Check: RAMSize - PASSED
2018-03-08T19:11:18.8426294Z INFO : Running System Property Check: SupportedOS ...
2018-03-08T19:11:18.8426294Z INFO : Running on workstation.
2018-03-08T19:11:18.8426294Z INFO : System Property Check: SupportedOS - PASSED
2018-03-08T19:11:18.8926294Z INFO : Running System Property Check: ValidTempDirectory ...
2018-03-08T19:11:18.8926294Z INFO : Temp folder exists.
2018-03-08T19:11:18.8926294Z INFO : System Property Check: ValidTempDirectory - PASSED
2018-03-08T19:11:18.9426294Z INFO : Running System Property Check: ValidServer ...
2018-03-08T19:11:18.9426294Z INFO : System Property Check: ValidServer - PASSED
2018-03-08T19:11:18.9926294Z INFO : Running System Property Check: ValidDeploymentInfo ...
2018-03-08T19:11:18.9926294Z INFO : Current Time: 2018-03-08T19:11:18.992000
2018-03-08T19:11:18.9936294Z INFO : This computer is part of the domain FLEET
2018-03-08T19:11:18.9936294Z INFO : Domain Name: FLEET
2018-03-08T19:11:18.9936294Z INFO : Computer Name: V-SIRIT-MAST-W1
2018-03-08T19:11:18.9936294Z INFO : Computer Description is not available.
2018-03-08T19:11:18.9936294Z INFO : Operating System: WIN7
2018-03-08T19:11:18.9936294Z INFO : ProductType: 48
2018-03-08T19:11:18.9946294Z INFO : Last logged on user was: V-SIRIT-MAST-W1\\LocalAdmin
2018-03-08T19:11:18.9956294Z INFO : Fully Qualified Domain Name: V-SIRIT-MAST-W1.Fleet.Teekay.Vessels
2018-03-08T19:11:18.9956294Z INFO : Processor architecture: x64
2018-03-08T19:11:18.9956294Z INFO : OS Major Version: 6 and OS Minor Version: 1
2018-03-08T19:11:18.9956294Z INFO : Friendly OS Name: WIN7
2018-03-08T19:11:18.9956294Z INFO : Is server?: 0
2018-03-08T19:11:18.9966294Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/deployment-info
2018-03-08T19:11:21.2506294Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:11:21.2506294Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:11:21.2506294Z INFO : Set security protocol: 00000800
2018-03-08T19:11:21.2506294Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:11:21.2516294Z INFO : Opened connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:11:21.2516294Z INFO : Sending request for connection confirmation through potential proxy
2018-03-08T19:11:21.2516294Z INFO : Request content size: 0
2018-03-08T19:11:25.0976294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:11:25.0986294Z INFO : Certificate check succeeded
2018-03-08T19:11:25.0986294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:11:29.3376294Z INFO : Response status code: 200
2018-03-08T19:11:29.3376294Z INFO : Response data size: 168
2018-03-08T19:11:29.3376294Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:11:29.3376294Z INFO : Request content size: 1050
2018-03-08T19:11:29.3376294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:11:29.3386294Z INFO : Certificate check succeeded
2018-03-08T19:11:29.3386294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:11:30.3186294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:11:30.3196294Z INFO : Certificate check succeeded
2018-03-08T19:11:30.3196294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:11:30.3856294Z INFO : Response status code: 200
2018-03-08T19:11:30.3856294Z INFO : Response data size: 390
2018-03-08T19:11:30.3856294Z INFO : Parsing message received for deployment token: {"registrationToken":"4df5584e935e9b3960ae2bf9934731c4fc7c44f3f66946dcc1d5e638fb8e794b","products":[{"product":"FILE_ENCRYPTION","supported":false,"reasons":["UNLICENSED"]},{"product":"INTERCEPT","supported":true,"reasons":[]},{"product":"DEVICE_ENCRYPTION","supported":false,"reasons":["UNLICENSED","UNSUPPORTED_OS_VERSION"]},{"product":"ENDPOINT_ADVANCED","supported":true,"reasons":[]}]}
2018-03-08T19:11:30.3856294Z INFO : Model::token value changed to: 4df5584e935e9b3960ae2bf9934731c4fc7c44f3f66946dcc1d5e638fb8e794b
2018-03-08T19:11:30.3856294Z INFO : Licenses available: ENDPOINT_ADVANCED INTERCEPT
2018-03-08T19:11:30.4356294Z INFO : Running System Property Check: InstallationInProgress ...
2018-03-08T19:11:30.4356294Z INFO : System Property Check: InstallationInProgress - PASSED
2018-03-08T19:11:30.4856294Z INFO : Running System Property Check: SafeGuardEncryption ...
2018-03-08T19:11:30.4856294Z INFO : SafeGuard not installed.
2018-03-08T19:11:30.4856294Z INFO : System Property Check: SafeGuardEncryption - PASSED
2018-03-08T19:13:51.3566294Z INFO : Starting installation process.
2018-03-08T19:13:51.3576294Z INFO : About to execute command: CompetitorDetector
2018-03-08T19:13:51.3646294Z INFO : Command 'CompetitorDetector' completed with success with reboot code '0' and error message ''.
2018-03-08T19:13:51.3656294Z INFO : About to execute command: Register
2018-03-08T19:13:51.3656294Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/register
2018-03-08T19:13:53.9226294Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:13:53.9226294Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:13:53.9226294Z INFO : Set security protocol: 00000800
2018-03-08T19:13:53.9226294Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:13:53.9236294Z INFO : Opened connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:13:53.9236294Z INFO : Sending request for connection confirmation through potential proxy
2018-03-08T19:13:53.9236294Z INFO : Request content size: 0
2018-03-08T19:13:57.9236294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:13:57.9246294Z INFO : Certificate check succeeded
2018-03-08T19:13:57.9246294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:13:58.9466294Z INFO : Response status code: 200
2018-03-08T19:13:58.9466294Z INFO : Response data size: 168
2018-03-08T19:13:58.9466294Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:13:58.9466294Z INFO : Request content size: 1050
2018-03-08T19:13:58.9466294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:13:58.9476294Z INFO : Certificate check succeeded
2018-03-08T19:13:58.9476294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:00.0476294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:00.0486294Z INFO : Certificate check succeeded
2018-03-08T19:14:00.0486294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:00.0486294Z INFO : Response status code: 200
2018-03-08T19:14:00.0486294Z INFO : Response data size: 72
2018-03-08T19:14:00.0496294Z INFO : Retrieved endpoint id: b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:14:00.0496294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:00.0496294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:00.0496294Z INFO : Retrieved customer id: f6d977ba-8c41-3468-aba2-8eccef661edd
2018-03-08T19:14:00.0496294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:01.0496294Z INFO : Sending HTTP 'PUT' request to: sophos/management/ep/install/statuses/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:14:01.0496294Z INFO : Request content size: 952
2018-03-08T19:14:01.0496294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:01.0506294Z INFO : Certificate check succeeded
2018-03-08T19:14:01.0506294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:01.8496294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:01.8506294Z INFO : Certificate check succeeded
2018-03-08T19:14:01.8516294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:01.8516294Z INFO : Response status code: 200
2018-03-08T19:14:01.8516294Z INFO : Response data size: 0
2018-03-08T19:14:01.8516294Z INFO : Attempt to retrieve policy.
2018-03-08T19:14:01.8516294Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/commands/applications/APPSPROXY;ALC/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:14:01.8516294Z INFO : Request content size: 0
2018-03-08T19:14:01.8516294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:01.8526294Z INFO : Certificate check succeeded
2018-03-08T19:14:01.8526294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:02.9696294Z INFO : Response status code: 200
2018-03-08T19:14:02.9696294Z INFO : Response data size: 3598
2018-03-08T19:14:02.9696294Z INFO : Successfully retrieved policy: commandID='25672' policyId='7826ac0500ee8a0990f8d4317d361b2be7ed6f992c41d61fc0b162d44b704385'.
2018-03-08T19:14:02.9706294Z INFO : Sending HTTP 'DELETE' request to: sophos/management/ep/install/commands/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0/25672
2018-03-08T19:14:02.9706294Z INFO : Request content size: 0
2018-03-08T19:14:02.9706294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:02.9716294Z INFO : Certificate check succeeded
2018-03-08T19:14:02.9716294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:03.9996294Z INFO : Response status code: 200
2018-03-08T19:14:03.9996294Z INFO : Response data size: 0
2018-03-08T19:14:03.9996294Z INFO : Sending HTTP 'GET' request to: sophos/management/ep/install/policy/application/ALC/7826ac0500ee8a0990f8d4317d361b2be7ed6f992c41d61fc0b162d44b704385
2018-03-08T19:14:04.0006294Z INFO : Request content size: 0
2018-03-08T19:14:04.0006294Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:14:04.0016294Z INFO : Certificate check succeeded
2018-03-08T19:14:04.0016294Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:14:06.0796294Z INFO : Response status code: 200
2018-03-08T19:14:06.0796294Z INFO : Response data size: 26290
2018-03-08T19:14:06.0806294Z INFO : OverwritingSAUPolicy file C:\\ProgramData\\Sophos\\Remote Management System\\3\\Agent\\AdapterStorage\\ALC\\SAUPolicy
2018-03-08T19:14:06.0806294Z INFO : New SAU, assume obfuscated password
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: Base, rigidname: WindowsCloudNextGen, baseversion: 11, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: Clean, rigidname: WindowsCloudClean, baseversion: 1, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: CloudAV, rigidname: WindowsCloudAV, baseversion: 11, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4106294Z INFO : Updating subscription created with id: HitmanProAlert, rigidname: WindowsCloudHitmanProAlert, baseversion: 1, tag: RECOMMENDED, fixedversion:
2018-03-08T19:14:06.4116294Z INFO : Features: APPCNTRL
2018-03-08T19:14:06.4116294Z INFO : Features: AV
2018-03-08T19:14:06.4116294Z INFO : Features: CLEAN
2018-03-08T19:14:06.4116294Z INFO : Features: CORE
2018-03-08T19:14:06.4116294Z INFO : Features: DLP
2018-03-08T19:14:06.4116294Z INFO : Features: DVCCNTRL
2018-03-08T19:14:06.4116294Z INFO : Features: EFW
2018-03-08T19:14:06.4116294Z INFO : Features: HBT
2018-03-08T19:14:06.4116294Z INFO : Features: NTP
2018-03-08T19:14:06.4116294Z INFO : Features: SAV
2018-03-08T19:14:06.4116294Z INFO : Features: SDU
2018-03-08T19:14:06.4116294Z INFO : Features: WEBCNTRL
2018-03-08T19:14:06.4116294Z INFO : Features: XPD
2018-03-08T19:14:06.4116294Z INFO : Setting https download to: false
2018-03-08T19:14:06.4116294Z INFO : Updating credentials created with username: GF3DKEHJ44
2018-03-08T19:14:06.4126294Z INFO : MCS Endpoint folder: C:\\ProgramData\\Sophos\\Management Communications System\\Endpoint\\
2018-03-08T19:14:06.4126294Z INFO : Command 'Register' completed with success with reboot code '0' and error message ''.
2018-03-08T19:14:06.4126294Z INFO : About to execute command: StoreMcsRegistryKeys
2018-03-08T19:14:06.4126294Z INFO : Command 'StoreMcsRegistryKeys' completed with success with reboot code '0' and error message ''.
2018-03-08T19:14:06.4126294Z INFO : About to execute command: Download
2018-03-08T19:14:06.4146294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4146294Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4146294Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4146294Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4146294Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\Cache\\decoded
2018-03-08T19:14:06.4156294Z INFO : About to create directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2018-03-08T19:14:06.4156294Z INFO : Created directory: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data\\Warehouse
2018-03-08T19:14:06.4156294Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2018-03-08T19:14:06.4156294Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\CloudInstaller\\AutoUpdatePreparation\\data
2018-03-08T19:14:06.4156294Z INFO : About to create directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4156294Z INFO : Created directory: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4156294Z INFO : About to set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4356294Z INFO : Set security DACL on: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4356294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4366294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:06.4366294Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\1323c8d6ae076942b89d7580ee4f630e2d8ffd4c.crt.crt
2018-03-08T19:14:06.4366294Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\33d6a435957397fc9336c8633445aa33e1774500.crt.crt
2018-03-08T19:14:06.4366294Z INFO : Writing cert: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache\\73762990dbbe475f0d6f5adc102be4ab9eed7bcb.crt.crt
2018-03-08T19:14:06.4376294Z INFO : Analyzing whether to update from Sophos CDN or update cache
2018-03-08T19:14:06.4376294Z WARNING : Warning no ipv6 addresses found for tkshtns02.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4376294Z WARNING : Warning no ipv6 addresses found for v-alexi-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4386294Z WARNING : Warning no ipv6 addresses found for v-alexi-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4386294Z WARNING : Warning no ipv6 addresses found for v-amund-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4396294Z WARNING : Warning no ipv6 addresses found for v-amund-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4396294Z WARNING : Warning no ipv6 addresses found for v-angli-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4406294Z WARNING : Warning no ipv6 addresses found for v-angli-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4406294Z WARNING : Warning no ipv6 addresses found for v-apoll-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4406294Z WARNING : Warning no ipv6 addresses found for v-apoll-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4416294Z WARNING : Warning no ipv6 addresses found for v-arend-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4416294Z WARNING : Warning no ipv6 addresses found for v-arend-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4426294Z WARNING : Warning no ipv6 addresses found for v-beoth-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4426294Z WARNING : Warning no ipv6 addresses found for v-beoth-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4426294Z WARNING : Warning no ipv6 addresses found for v-bossa-host-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4436294Z WARNING : Warning no ipv6 addresses found for v-bossa-hypv-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4436294Z WARNING : Warning no ipv6 addresses found for v-brita-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:06.4446294Z WARNING : Warning no ipv6 addresses found for v-brita-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.1116294Z ERROR : Error: 11004 while calling getaddrinfo.
2018-03-08T19:14:07.1126294Z ERROR : Error getting ip addresses for v-conv-host-s1.conventional.teekay.vessels:8191. This update cache will be ignored.
2018-03-08T19:14:07.7996294Z ERROR : Error: 11004 while calling getaddrinfo.
2018-03-08T19:14:07.7996294Z ERROR : Error getting ip addresses for v-conv-hypv-s1.conventional.teekay.vessels:8191. This update cache will be ignored.
2018-03-08T19:14:07.8006294Z WARNING : Warning no ipv6 addresses found for v-dorse-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8006294Z WARNING : Warning no ipv6 addresses found for v-hispa-host-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8016294Z WARNING : Warning no ipv6 addresses found for v-hispa-hypv-s2.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8016294Z WARNING : Warning no ipv6 addresses found for v-lamba-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8016294Z WARNING : Warning no ipv6 addresses found for v-lamba-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8026294Z WARNING : Warning no ipv6 addresses found for v-nanse-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8026294Z WARNING : Warning no ipv6 addresses found for v-nanse-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8036294Z WARNING : Warning no ipv6 addresses found for v-natal-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8036294Z WARNING : Warning no ipv6 addresses found for v-natal-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8036294Z WARNING : Warning no ipv6 addresses found for v-nordi-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8046294Z WARNING : Warning no ipv6 addresses found for v-nordi-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8046294Z WARNING : Warning no ipv6 addresses found for v-norse-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8056294Z WARNING : Warning no ipv6 addresses found for v-ocean-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8056294Z WARNING : Warning no ipv6 addresses found for v-ocean-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8056294Z WARNING : Warning no ipv6 addresses found for v-oslo-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8066294Z WARNING : Warning no ipv6 addresses found for v-oslo-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8066294Z WARNING : Warning no ipv6 addresses found for v-patla-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8076294Z WARNING : Warning no ipv6 addresses found for v-peary-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8076294Z WARNING : Warning no ipv6 addresses found for v-peary-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8086294Z WARNING : Warning no ipv6 addresses found for v-pnord-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8086294Z WARNING : Warning no ipv6 addresses found for v-pnord-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8096294Z WARNING : Warning no ipv6 addresses found for v-randg-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8096294Z WARNING : Warning no ipv6 addresses found for v-randg-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8096294Z WARNING : Warning no ipv6 addresses found for v-samba-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8106294Z WARNING : Warning no ipv6 addresses found for v-samba-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8106294Z WARNING : Warning no ipv6 addresses found for v-scand-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8116294Z WARNING : Warning no ipv6 addresses found for v-scand-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8116294Z WARNING : Warning no ipv6 addresses found for v-scott-host-s3.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8126294Z WARNING : Warning no ipv6 addresses found for v-scott-hypv-s3.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8126294Z WARNING : Warning no ipv6 addresses found for v-serta-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8136294Z WARNING : Warning no ipv6 addresses found for v-serta-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8136294Z WARNING : Warning no ipv6 addresses found for v-sirit-host-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8146294Z WARNING : Warning no ipv6 addresses found for v-sirit-hypv-s1.fleet.teekay.vessels:8191.
2018-03-08T19:14:07.8146294Z INFO : Checking access to update cache: v-sirit-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:14:07.8146294Z INFO : Updating configured to use: HTTPS
2018-03-08T19:14:07.8146294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:14:59.3626294Z INFO : Could not reach cache
2018-03-08T19:14:59.3626294Z INFO : Checking access to update cache: v-sirit-hypv-s1.fleet.teekay.vessels:8191
2018-03-08T19:14:59.3646294Z INFO : Updating configured to use: HTTPS
2018-03-08T19:14:59.3646294Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:15:50.4031555Z INFO : Could not reach cache
2018-03-08T19:15:50.4031555Z INFO : Checking access to update cache: v-nanse-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:15:50.4031555Z INFO : Updating configured to use: HTTPS
2018-03-08T19:15:50.4031555Z INFO : Update Cache Cert Path folder: C:\\ProgramData\\Sophos\\Certificates\\AutoUpdate\\Cache
2018-03-08T19:16:00.9329530Z INFO : Successfully connected to cache
2018-03-08T19:16:00.9485527Z INFO : Cache response time: 10542ms
2018-03-08T19:16:00.9485527Z INFO : Analysis complete - Using update cache: v-nanse-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:16:00.9485527Z INFO : Updating from cache: v-nanse-host-s1.fleet.teekay.vessels:8191
2018-03-08T19:16:00.9485527Z INFO : Updating configured to use: HTTPS
2018-03-08T19:16:00.9485527Z INFO : Initial download: attempting to use bulk metadata
2018-03-08T19:16:00.9485527Z INFO : Calling SULDownloader addGlobalFilter...
2018-03-08T19:16:00.9485527Z INFO : Subscription: Base
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T46381] SU::Handle::readRemoteMetadata + SU::Handle::readRemoteMetadata()
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T75884] SU::Metadata::readRemoteMetadata SU::Metadata::readRemoteMetadata()
2018-03-08T19:16:00.9485527Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:1
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:1:1: url=sophos
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:16:00.9485527Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:16:05.6908615Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source
2018-03-08T19:16:05.6908615Z INFO : SUL info: [I40395] Downloaded customer file; fetching catalogues from sophos:1:1...
2018-03-08T19:16:05.6908615Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting catalogues
2018-03-08T19:16:05.6908615Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml
2018-03-08T19:16:07.3444297Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml: 1654 ms
2018-03-08T19:16:07.3444297Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEP_11014.2.xml
2018-03-08T19:16:10.1055766Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEP_11014.2.xml: 2761 ms
2018-03-08T19:16:10.1055766Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml
2018-03-08T19:16:12.0243397Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml: 1919 ms
2018-03-08T19:16:12.0243397Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.Cloud-SVE1113692.1.xml
2018-03-08T19:16:13.8495046Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.Cloud-SVE1113692.1.xml: 1825 ms
2018-03-08T19:16:13.8495046Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudEnc_1-3-90.1.xml
2018-03-08T19:16:15.7682677Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudEnc_1-3-90.1.xml: 1919 ms
2018-03-08T19:16:15.7682677Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudOSX_966_973.6.xml
2018-03-08T19:16:17.4218359Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudOSX_966_973.6.xml: 1653 ms
2018-03-08T19:16:17.4218359Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudVirt-VS21113692.2.xml
2018-03-08T19:16:18.9818059Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudVirt-VS21113692.2.xml: 1560 ms
2018-03-08T19:16:18.9818059Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting warehouses
2018-03-08T19:16:18.9818059Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:16:28.0764310Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip: 9095 ms
2018-03-08T19:16:28.0764310Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: 500 Internal Server Error: error fetching v-nanse-host-s1.fleet.teekay.vessels:8191/.../sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:16:28.0764310Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:29.8703965Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1794 ms
2018-03-08T19:16:29.8703965Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:29.9327953Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:31.8515584Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1919 ms
2018-03-08T19:16:31.8515584Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:31.9607563Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:33.3803290Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1419 ms
2018-03-08T19:16:33.3803290Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:33.5831251Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:35.3146918Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1732 ms
2018-03-08T19:16:35.3146918Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:35.7202840Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1826 ms
2018-03-08T19:16:37.5454489Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:16:37.5454489Z WARNING : SUL error: [E79514] Cannot read resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml
2018-03-08T19:16:37.5454489Z INFO : SUL info: [I79514] No proxy was used.
2018-03-08T19:16:37.5454489Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:2
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:1:2: url=sophos
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:16:37.5454489Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:16:41.8353664Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source
2018-03-08T19:16:41.8353664Z INFO : SUL info: [I40395] Downloaded customer file; fetching catalogues from sophos:1:2...
2018-03-08T19:16:41.8353664Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting catalogues
2018-03-08T19:16:41.8353664Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml
2018-03-08T19:16:43.8945268Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEPNG_EAPONLY_1081.1.xml: 2059 ms
2018-03-08T19:16:43.8945268Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CEP_11014.2.xml
2018-03-08T19:16:45.8444893Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CEP_11014.2.xml: 1950 ms
2018-03-08T19:16:45.8444893Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml
2018-03-08T19:16:47.6228551Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CIX_EAPONLY_2-0-0.1.xml: 1778 ms
2018-03-08T19:16:47.6228551Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.Cloud-SVE1113692.1.xml
2018-03-08T19:16:49.6820155Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.Cloud-SVE1113692.1.xml: 2059 ms
2018-03-08T19:16:49.6820155Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudEnc_1-3-90.1.xml
2018-03-08T19:16:51.1015882Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudEnc_1-3-90.1.xml: 1420 ms
2018-03-08T19:16:51.1015882Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudOSX_966_973.6.xml
2018-03-08T19:16:52.9111534Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudOSX_966_973.6.xml: 1810 ms
2018-03-08T19:16:52.9111534Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.CloudVirt-VS21113692.2.xml
2018-03-08T19:16:54.5491219Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.CloudVirt-VS21113692.2.xml: 1638 ms
2018-03-08T19:16:54.5491219Z INFO : SUL info: [T31993] SU::internal::CustomerFile::getWarehousesFromSophosUpdateSource Getting warehouses
2018-03-08T19:16:54.5491219Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:17:04.2833347Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: bulk/sdds.CEPNG_EAPONLY_1081.1.xml.zip: 9734 ms
2018-03-08T19:17:04.2833347Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: 500 Internal Server Error: error fetching v-nanse-host-s1.fleet.teekay.vessels:8191/.../sdds.CEPNG_EAPONLY_1081.1.xml.zip
2018-03-08T19:17:04.2833347Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:06.1396990Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1857 ms
2018-03-08T19:17:06.1396990Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:06.2020978Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:08.7292492Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 2527 ms
2018-03-08T19:17:08.7292492Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:08.8384471Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:10.9444066Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 2106 ms
2018-03-08T19:17:10.9444066Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:11.1472027Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:12.7695715Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1623 ms
2018-03-08T19:17:12.7695715Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:13.1751637Z INFO : SUL info: [T52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e585a3ceed90d49028bbc563002eacf3x000.xml: 7193 bytes
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T52615] SU::LoggingAdvisor::end_file [metadata] Failure: e585a3ceed90d49028bbc563002eacf3x000.xml: 1810 ms
2018-03-08T19:17:14.9847289Z INFO : SUL info: [WARN] cached_package_source::copy_from_upstream copy from upstream failed: Cannot read remote resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml: 404 Not Found
2018-03-08T19:17:14.9847289Z WARNING : SUL error: [E79514] Cannot read resource: v-nanse-host-s1.fleet.teekay.vessels:8191/.../e585a3ceed90d49028bbc563002eacf3x000.xml
2018-03-08T19:17:14.9847289Z INFO : SUL info: [I79514] No proxy was used.
2018-03-08T19:17:14.9847289Z INFO : SUL info: [I40394] Downloading customer file from sophos:1:3
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:1:3: url=sophos
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:17:14.9847289Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E73334] Ran out of URLs in customer file, switching to next sophos alias
2018-03-08T19:17:19.2746464Z INFO : SUL info: [I73334] No proxy was used.
2018-03-08T19:17:19.2746464Z INFO : SUL info: [I40394] Downloading customer file from sophos:2:1
2018-03-08T19:17:19.2746464Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating cached package source for sophos:2:1: url=sophos
2018-03-08T19:17:19.2746464Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file
2018-03-08T19:17:19.2746464Z INFO : SUL info: [T81533] SU::createCachedPackageSource creating package source to download customer file
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E75373] Ran out of sophos aliases for this update source
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E35369] Out of update sources
2018-03-08T19:17:19.2746464Z WARNING : SUL error: [E99999] Out of sources
2018-03-08T19:17:19.2746464Z INFO : Command 'Download' completed with failure with reboot code '0' and error message 'Could not download software'.
2018-03-08T19:17:19.2746464Z ERROR : Installation failed.
2018-03-08T19:17:19.2746464Z INFO : Sending HTTP 'POST' request to: sophos/management/ep/install/events/endpoint/b21f9ba7-2c1b-0406-baa3-ec7952b29ea0
2018-03-08T19:17:21.5834020Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:17:21.5834020Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:17:21.5834020Z INFO : Set security protocol: 00000800
2018-03-08T19:17:21.5834020Z INFO : Opening connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:17:21.5834020Z INFO : Opened connection to dzr-mcs-amzn-us-west-2-fa88.upe.p.hmr.sophos.com
2018-03-08T19:17:21.5834020Z INFO : Sending request for connection confirmation through potential proxy
2018-03-08T19:17:21.5834020Z INFO : Request content size: 0
2018-03-08T19:17:25.0621351Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:17:25.0621351Z INFO : Certificate check succeeded
2018-03-08T19:17:25.0621351Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:17:25.9357183Z INFO : Response status code: 200
2018-03-08T19:17:25.9357183Z INFO : Response data size: 168
2018-03-08T19:17:25.9357183Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:17:25.9357183Z INFO : Request content size: 1168
2018-03-08T19:17:25.9357183Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:17:25.9357183Z INFO : Certificate check succeeded
2018-03-08T19:17:25.9357183Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:17:27.0432970Z INFO : ValidateFileCertificateCheck: Validate certificate against file on WINHTTP_CALLBACK_STATUS_SENDING_REQUEST
2018-03-08T19:17:27.0432970Z INFO : Certificate check succeeded
2018-03-08T19:17:27.0432970Z INFO : ValidateFileCertificateCheck: Ignore WINHTTP_CALLBACK_STATUS_REQUEST_SENT
2018-03-08T19:17:27.0432970Z INFO : Response status code: 200
2018-03-08T19:17:27.0432970Z INFO : Response data size: 0
2018-03-08T19:17:30.7248262Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2018-03-08T19:17:30.7248262Z INFO : Data folder: C:\\ProgramData\\Sophos\\AutoUpdate\\data
2018-03-08T19:17:30.7248262Z INFO : Sending HTTP 'PUT' request to: prod/2018-03-08T19:17:30Z-2018-03-08T19:17:30Z-7973c2d1-8013-540e-8724-955fb64ecc6c.json
2018-03-08T19:17:33.0179821Z WARNING : WinHttpGetProxyForUrl returned: 12180
2018-03-08T19:17:33.0179821Z INFO : Attempting to connect using proxy '' of type 'Empty Proxy'.
2018-03-08T19:17:33.0179821Z INFO : Set security protocol: 00000800
2018-03-08T19:17:33.0179821Z INFO : Opening connection to t1.sophosupd.com
2018-03-08T19:17:33.0179821Z INFO : Opened connection to t1.sophosupd.com
2018-03-08T19:17:33.0179821Z INFO : Request content size: 2679
2018-03-08T19:17:39.1174648Z INFO : Response status code: 200
2018-03-08T19:17:39.1174648Z INFO : Response data size: 0
2018-03-08T19:17:39.1174648Z INFO : trySendRequestThroughPotentialProxy returning response with status code: 200
2018-03-08T19:17:39.1174648Z INFO : Telemetry Response:
2018-03-08T19:17:39.1174648Z INFO : Cleaning up extracted files
2018-03-08T19:17:39.1330645Z ERROR : Exception: Setup program failed with code: 1