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sophos clients win7 no internet this AM feb 5

givemecontrol

hey i have a few workstations today that spontaneously around 930am - 10am lost their ability to connect to the network. i also notice that the sophos endpoint icon has changed today from what it was last week. The affected terminals all seem to be win7 but i cant find any other similarities.

 

is this a known issue?

 

last update posted to the machine was 10.8.1 VE3.71.0 Update Successful



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  • 0 in reply to Gowtham Mani

    To recover machines that are already affected you will need to disconnect the network from them, log in as either a local user or into safe boot. Open Sophos UI and enter the Tamper protection Pin and turn off the Malicious Traffic Detection under Runtime Protection and reboot. Then login as normal and turn network back on. (making sure KB 131685 workaround is already done)

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  • 0 in reply to Shamus Ford

    Yes, the KB posted by Gowtham has helped me.

    Removing them the network as you've said was the only way I could login to any of them to try and troubleshoot.

    So far with Malicious Traffic Detection disabled I haven't had this occur again.

    I've got an open case with support also.

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