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Sophos endpoint installation failed

Sarah Kamani

Hello Dear fellow , any help from you . here is my problems

1 while installing Sophos on one of my device , it prompt this message Installation failed , could not connect with Sophos central

2 on the  other enduser , I mistakly delete the alert showed in Sophos central on the particular device , which there said was in quarantine , 

since then the red alert is still there and the user is not comfortable with ,he is asking that we remove it . but because the alert message has been

deleted i don t know what to do . and when I go on his laptop after i have deleted the folder mentioned .still it does not work.

 

Thanks! 



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  • 0 in reply to Gowtham Mani

    Hi Sophos,

     

    I already send the log files to your support, and you reply as below:

     

    //For this, please try the fix found in the 'To fix:' section of this knowledge base article: 

    Title: Central MacOS Installer: Folder Insecurity Errors during install
    URL: https://sophos.com/kb/131749

    And I tried your suggestions. It didn't work. I reinstall the MAC OS with keep my local files and data. It takes about 40 minutes. Then the sophos could be installed.

    I think it's a good solution for you and other clients didn't need to upload the log file : )

     

    Best Regards.

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