Sophos endpoint installation failed

Hi Sarah Kamani,

1. Please check the proxy as suggested by apalm123 and also refer Precondition checks performed by the Sophos Central Installer.

2. Can you please share a screenshot of the alert message?

Here is the screen shot

Was this system previously registered in Sophos Central?

I ran into this error this afternoon, it seemed that deleting the system in Sophos Central and then re-running the installation fixed the issue.

The issue occur to 2 systems, on the first one it happened after I have uninstalled the Sophos endpoint on the device due to the reason that the first time I installed the error was saying that some features are not running. but n the second one it is the first time I installed. Thanks!

Hi my friend,

I also have this problem when I installed the sophos endpoint with My Mac.  In the beginning, I clicked download, waited for 10minutes, it seems that already finished the download, then it displays"installation failed" as the screenshot.  Do you have any solutions?

I've got this error before and had to manually set the proxy for it to pass.

If you use a proxy, try 

cd c:\Windows\SysWOW64
netsh winhttp set proxy proxy-server="http=yourproxyaddress;https=yourproxyaddress"

Other than that, check the install logs and see where it might be failing.

Hello Kevin,

As Nick suggested, we will need to look at the logs to better understand what's happening.  

Please gather the SDU logs for review. If you'd like, send them to me via PM, so that I can have a look.  

If the SDU tool is not present, please use this article to download it first

Is this the only machine presenting the issue?
Are you behind a Firewall? (If so, be sure you can access the required ports/urls as well as these additional ones ).

Regards,

Hi Barb,

Thanks for your reply. I already created the logs. But I can not send it via suppot@sophos.com.

Can you tell me your email address or other available email address?

Thanks!

Hi Nick,

Thanks for your reply. I use Mac, not windows. So how can I set it ?

Regards!