Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 10 replies
  • Subscribers 6 subscribers
  • Views 20111 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Hidden files preventing re-installation?

551

Hi, I'm on Mavericks, and I recently uninstalled Sophos after the auto update hadn't been working for several weeks.

 

Unfortunately, despite resetting PRAM and SRC, restarting in Safe Mode, repairing disc permissions, and attempting to install with the dmg file saved to my desktop rather than from Downloads, I seem to be no closer to being able to re-install the program.

 

When I try to install I receive the following error message: The installation failed. The software was not installed successfully. Remove the software and re-install.

 

Via terminal I used the "locate sophos" command and found there are several sophos files remaining, and they are not files that I can access, even as an administrator. If I try to delete them through Finder, I can't even see them. If I try to delete them through Terminal (rm -Rf) I get the message "permission denied".

 

What else can I do?

 

Attached is the list I received.

:1016553


This thread was automatically locked due to age.
Parents
  • 0

    I moved the script file to the root, logged in to terminal as admin, and this finally worked! If I use "locate sophos" there are still hundreds of hidden files--will they cause a problem?

    cd /

    chmod +x remove_v9.sh

    sudo ./remove_v9.sh

    Password:

    WARNING: this script permenantly removes Sophos Anti-Virus for Mac version 9

             it should NOT be used on a version 8 installation

    if there are errors reported by this script, run it again (it fixes itself)

    press control-C now to abort (automatically continues in 5 seconds)

    run with -f (next time) to skip the 5 second delay

    .....

    removing /Library/Frameworks/SAVI.framework

    removing /Library/Frameworks/SUMScanKit.framework

    removing /usr/bin/SophosUpdate

    removing /usr/bin/sweep

    done

    :1016579
Reply
  • 0

    I moved the script file to the root, logged in to terminal as admin, and this finally worked! If I use "locate sophos" there are still hundreds of hidden files--will they cause a problem?

    cd /

    chmod +x remove_v9.sh

    sudo ./remove_v9.sh

    Password:

    WARNING: this script permenantly removes Sophos Anti-Virus for Mac version 9

             it should NOT be used on a version 8 installation

    if there are errors reported by this script, run it again (it fixes itself)

    press control-C now to abort (automatically continues in 5 seconds)

    run with -f (next time) to skip the 5 second delay

    .....

    removing /Library/Frameworks/SAVI.framework

    removing /Library/Frameworks/SUMScanKit.framework

    removing /usr/bin/SophosUpdate

    removing /usr/bin/sweep

    done

    :1016579
Children
No Data