Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 9 replies
  • Subscribers 6 subscribers
  • Views 34431 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Menu bar icon remains after uninstalling Sophos

mipowell
I have a late-2012 MacBook Pro running OSX Mavericks (10.9.2) and I tried to uninstall Sophos Antivirus 9 software by dragging the Sophos folder to the trash.  I did not see the Uninstall package in there.  When I read the instructions for removing Sophos I found the Remove Sophos package in Applications under R (looked under U) and ran it, and it indicated that the uninstall was successful but the icon is still there.  I’’’’ve tried searching for anything to do with Sophos and removing it from my hard drive.  For another issue I had to do a Safe Boot and then reinstall the system software, but the Sophos icon is still there!  Out, **bleep** spot!  Anyone know how?
:1016493


This thread was automatically locked due to age.
Parents
  • 0

    Hi,

    me too, I've unistalled the SAV from my Mavericks (was shown it was successful), but the icon is still in the menu bar and when I click on it it does show the pull-down menu, and the SAV has updated itself after I removed it.

    I've already removed all SAV folders from my programs and have tried to find the "uninstall package" in my HD Library - I don't have this folder. When I try to reinstall the program to see if I can remove it safely again, I can't even reinstall it, as it shows "installation failed, please remove Sophos Antivirus Soffware".

    I would appreciate any help in finding the solution for my problem. Thanks in advance.

    :1016537
Reply
  • 0

    Hi,

    me too, I've unistalled the SAV from my Mavericks (was shown it was successful), but the icon is still in the menu bar and when I click on it it does show the pull-down menu, and the SAV has updated itself after I removed it.

    I've already removed all SAV folders from my programs and have tried to find the "uninstall package" in my HD Library - I don't have this folder. When I try to reinstall the program to see if I can remove it safely again, I can't even reinstall it, as it shows "installation failed, please remove Sophos Antivirus Soffware".

    I would appreciate any help in finding the solution for my problem. Thanks in advance.

    :1016537
Children
No Data