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can't remove 8.0

Tamaki34

I use 8.0 but want to update to 9.0.

somebody on this forum tells that 8.0 should be removed , then install 9.0.

So, I double clicked the Sophos remove in my application folder but nothing happened (nothing I can see).

The APP is broken?

In this case, how can I install the 9.0.

I already downloaded 9.0 but since my MAC still has 8.0, I can't do anything right now.

Thank you for help.

:1015239


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  • 0

    Thank you for your help.

    Finally, I could remove the 8.0.

    Since the Remove icon in the application did not response anything , I browsed this FreeTalk site and somebody suggested as Go to Library>Sophos. Then, find Remove Package, click and go as directed. I tried it and Successly Uninstalled.

    Then, I installed the 9.06 (the most recent one I believe) and scanned my Mac.

    Now, I have new question. The result shows as "Issues detected" & "No treats Found". This gives confusion.

    If no treats were found, then why it tells "Issues detected"? (Sorry, I should post this question as a new posting?)

    Thanks again.

    :1015341
Reply
  • 0

    Thank you for your help.

    Finally, I could remove the 8.0.

    Since the Remove icon in the application did not response anything , I browsed this FreeTalk site and somebody suggested as Go to Library>Sophos. Then, find Remove Package, click and go as directed. I tried it and Successly Uninstalled.

    Then, I installed the 9.06 (the most recent one I believe) and scanned my Mac.

    Now, I have new question. The result shows as "Issues detected" & "No treats Found". This gives confusion.

    If no treats were found, then why it tells "Issues detected"? (Sorry, I should post this question as a new posting?)

    Thanks again.

    :1015341
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