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can't remove 8.0

Tamaki34

I use 8.0 but want to update to 9.0.

somebody on this forum tells that 8.0 should be removed , then install 9.0.

So, I double clicked the Sophos remove in my application folder but nothing happened (nothing I can see).

The APP is broken?

In this case, how can I install the 9.0.

I already downloaded 9.0 but since my MAC still has 8.0, I can't do anything right now.

Thank you for help.

:1015239


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    If the version ends with a ‘‘‘‘C’’’’ it’’’’s the home edition (‘‘‘‘consumer’’’’).


    As you have the home edition of 8 and want to install the home edition of 9 you should be able to run the v9 installer and it’’’’ll overwrite the current v8 install. However you say that when you run the ‘‘‘‘Sophos Remove application (from the Applications folder) nothing happens?


    Reboot the Mac (shutdown/switch on) then:


    1. Run the ‘‘‘‘Sophos Remove’’’’ from the Application folder. What exactly happens? If it fails…
    2. Run the v9 installer. What exactly happens there? Screenshot any errors etc. If that fails…
    3. See the post below. Download the v8 uninstaller from that thread and see if it has more success - the video in the thread explains how to use the file. Note: You may have to move the current ‘‘‘‘Sophos Remove’’’’ app out of the Applications folder before you can move the downloaded one in (i.e., best to keep a back copy of the original file rather than just delete it).

    :1015313
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  • 0

    If the version ends with a ‘‘‘‘C’’’’ it’’’’s the home edition (‘‘‘‘consumer’’’’).


    As you have the home edition of 8 and want to install the home edition of 9 you should be able to run the v9 installer and it’’’’ll overwrite the current v8 install. However you say that when you run the ‘‘‘‘Sophos Remove application (from the Applications folder) nothing happens?


    Reboot the Mac (shutdown/switch on) then:


    1. Run the ‘‘‘‘Sophos Remove’’’’ from the Application folder. What exactly happens? If it fails…
    2. Run the v9 installer. What exactly happens there? Screenshot any errors etc. If that fails…
    3. See the post below. Download the v8 uninstaller from that thread and see if it has more success - the video in the thread explains how to use the file. Note: You may have to move the current ‘‘‘‘Sophos Remove’’’’ app out of the Applications folder before you can move the downloaded one in (i.e., best to keep a back copy of the original file rather than just delete it).

    :1015313
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