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can't remove 8.0

Tamaki34

I use 8.0 but want to update to 9.0.

somebody on this forum tells that 8.0 should be removed , then install 9.0.

So, I double clicked the Sophos remove in my application folder but nothing happened (nothing I can see).

The APP is broken?

In this case, how can I install the 9.0.

I already downloaded 9.0 but since my MAC still has 8.0, I can't do anything right now.

Thank you for help.

:1015239


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  • 0

    Hello,

    Thank you for your info.

    Actually, I downloaded the 8.0 form SOPHOS site (May/2013)  and at that time, only 1 version (home edition) was available.

    I checked the version and it is now 8.0.15.

    What I remember is after I did some software update (Mac OS update) via Apple (maybe secirity update), the SophosUIServer started to appear on the menu (Left side, the next to Apple icon) and also on the DOCK. Until then, the Sophos icon was on the right side on the menu bar but it was disappeared and now always on the Dock. Anyway, I don't know what is the SophosUIServer is.

    I already downloaded the 9.0 (home edition) and it seems automatically unstaffd the Zip (because I can see the icon, Sophos Anti-virus Home Edition) but no Sophos Remove on the 9.0 folder. I don't know which version I'm using right now.

    Is there anyway manually remove the 8.0.15?

    Thank you.

    :1015305
Reply
  • 0

    Hello,

    Thank you for your info.

    Actually, I downloaded the 8.0 form SOPHOS site (May/2013)  and at that time, only 1 version (home edition) was available.

    I checked the version and it is now 8.0.15.

    What I remember is after I did some software update (Mac OS update) via Apple (maybe secirity update), the SophosUIServer started to appear on the menu (Left side, the next to Apple icon) and also on the DOCK. Until then, the Sophos icon was on the right side on the menu bar but it was disappeared and now always on the Dock. Anyway, I don't know what is the SophosUIServer is.

    I already downloaded the 9.0 (home edition) and it seems automatically unstaffd the Zip (because I can see the icon, Sophos Anti-virus Home Edition) but no Sophos Remove on the 9.0 folder. I don't know which version I'm using right now.

    Is there anyway manually remove the 8.0.15?

    Thank you.

    :1015305
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