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can't remove 8.0

Tamaki34

I use 8.0 but want to update to 9.0.

somebody on this forum tells that 8.0 should be removed , then install 9.0.

So, I double clicked the Sophos remove in my application folder but nothing happened (nothing I can see).

The APP is broken?

In this case, how can I install the 9.0.

I already downloaded 9.0 but since my MAC still has 8.0, I can't do anything right now.

Thank you for help.

:1015239


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  • 0

    There are different editions (cloud (paid+managed), on-premise (paid+managed), standalone (paid), Home Edition (free)) and you can't ugprade from one to another.  For example you may have previously downloaded SAV for Mac 8 from a server at a uni, or a company you work for and then try to upgrade that to v9 of the Home Edition but they aren't the same - companies and uni tend to hand out the on-premise or standalone installer for free to their users and this causes a hitch when moving to the Home Edition.

    You can upgrade from v8 of the home edition to v9 of the home edition.  Do you have v8 of the Home Edition installed?  Maybe the 'About' mentions 8.0.xxC (ends with a C)?

    More advice: http://www.sophos.com/en-us/support/knowledgebase/112457.aspx

    :1015273
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  • 0

    There are different editions (cloud (paid+managed), on-premise (paid+managed), standalone (paid), Home Edition (free)) and you can't ugprade from one to another.  For example you may have previously downloaded SAV for Mac 8 from a server at a uni, or a company you work for and then try to upgrade that to v9 of the Home Edition but they aren't the same - companies and uni tend to hand out the on-premise or standalone installer for free to their users and this causes a hitch when moving to the Home Edition.

    You can upgrade from v8 of the home edition to v9 of the home edition.  Do you have v8 of the Home Edition installed?  Maybe the 'About' mentions 8.0.xxC (ends with a C)?

    More advice: http://www.sophos.com/en-us/support/knowledgebase/112457.aspx

    :1015273
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