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Can't scan successfully using a Macbook pro running Mountain Lion

marthe224

I am having a problem with scanning.  When I tried scanning yesterday using scan local drives, all was well until I was down to about 78,000 files left.  Then the scan closed and disappeared.  When I opened the preferences, I did not see any record of this scan.  According to the program, I last used total scan on 11/04 but I have tried to use this scan since, but it does not complete.  (see above)  The program says that I used the user scan on 10/25/2012.  When I tried to scan yesterday using this scan it got down to 106,000 files left and then got hung up and wouldn't continue.  I uninstalled and reinstalled the problem yesterday,to no avail.  I am an intermediate computer using using a Macbook pro running Mountain Lion. i hope someone can help me.

:1010912


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    I just downloaded this today and after about three or four attempts.  I've noticed that the scan process suddenly quit on me.  And no record of this is on file.  Just that fact that I started the scan and the time that the scan completed.  But with no info given to me if there was anything found.  Nothing at all is given to me.  This doesn't seem to be right.  Im guessing that if now email is returned that this is an issue, that cannot be fixed.  I will probably un-install this software. I just hope if that is the case that there isnt an issue on un-installing it as well. 

    :1011248
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  • 0

    I just downloaded this today and after about three or four attempts.  I've noticed that the scan process suddenly quit on me.  And no record of this is on file.  Just that fact that I started the scan and the time that the scan completed.  But with no info given to me if there was anything found.  Nothing at all is given to me.  This doesn't seem to be right.  Im guessing that if now email is returned that this is an issue, that cannot be fixed.  I will probably un-install this software. I just hope if that is the case that there isnt an issue on un-installing it as well. 

    :1011248
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