Sophos Version 2.3

Just an update - everytime I try to run I am told doing updates and then when try to run - receive message

cannot start - would really appreciate some help with this problem!!

Thanks for any replies

Yes - it is the free version of the virus removal tool - it ran for several weeks -

Thanks for any help

I can download the free virus removal tool - install and it runs just once - next time a few weeks

later when I try to run - says updating - and then message cannot start -

Thanks again for any help!!!!

Hi ginnpr,

It would help us a great deal if we could look at the log file produced by Sophos Virus Removal Tool, you can find details at the bottom of this knowledge base article: http://www.sophos.com/en-us/support/knowledgebase/113298.aspx. Post back with the log and hopefully we can troubleshoot this further for you.

Joel

Hi - Have never been able to locate the "log" with the info sent to me - What is strange - is the when I

run it once a month after a new d/l it works - next time it does not - I have to do another download.

Thanks again for any help!!!!