Autoupdate status

Question

For a few weeks now my Sophos will not update, manually or automatically. I am getting the message: Could not update Sophos Antivirus Verify error: Can anyone help with this? Many thanks :1017739

ruckus · Accepted Answer

So you have 10.6+ and SAV9?

OK...open Terminal...

...and run (paste) this...

sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate 
 ...then press enter. It'll clear the cache and force a new download.

If the problem continues something is interrupting/altering the downloaded files and Sophos AutoUpdate does like it - think proxy or something scanning the internet traffic. :1017755

Autoupdate status

Submitted a Tech Support Case lately from the Support Portal?