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Sophos AV blocking Internet Access

Last week whilst travelling I had a low battery power down on my MBP running Marvericks. When I came back up everything seamed normal except my browser access. I could browse to a page and the URL would show it loaded, but the window would be blank, just a white window. Eventually I went into Sophos preferences, and set both Block Access and Block Downloads to off and my internet started working. I thougth that maybe my version of Sophos was corrupt so I removed the original and re-installed a new version.

This my internet stopped again, turing off the Web Protection solved the problem and internet is working.

I am browsing to the sites I normally go and an they are very trustworthy sites. Any idea why this is happening?

For some months I have noticed I get a 'server not found message' very frequently. I am unsure whether this may have been a symptom of the current problem. This behaviour has also gone since turning off Web Protection.

Anybody had a similar problem?

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0 discov over 11 years ago

I had the same problem - I spent 2 hours with Apple and 2 escalations trying to slove this problem of blocked sites thinking it was related to a recent OSX 10.9.3 upgrade.
Don't hold your breathe waiting on Sophos for a response - I called them they don't support free products. A bit disingenuous - we are good guys protecting the free world , we'll get to your level of risk when we fee like it.
Otherwise buy our full product or pound salt. So having their security product free or otherwise is like having no security at all.
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0 ruckus over 11 years ago

Please answer the following...

:smileylol:
:1017663

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0 ruckus over 11 years ago

But seriously though...

I think the power failure may be a red herring.

What sites are blocked? Few links and what happens would be good to see if I can re-create the problem. Plus there are two Web Protection options under Preferences. Do you have to toggle both to the 'off' setting or just one? What settings work and what settings fail?

If this helps explain the testing...

URL	Block access	Block download	Works or fails?
	On	On
	On	Off
	Off	On
	Off	Off
	On	On
	On	Off
	Off	On
	Off	Off
	On	On
	On	Off
	Off	On
	Off	Off

Is this information necessary? Yes. As an example on the thread linked below there is a problem with a site loading and even with the link provided, though I can see the problem, our development team cannot - and I need to switch off Web Protection completely. So what is blocked for one person may not be blocked for another with the same settings.

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/Web-Protection-blocking-website/td-p/17561

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Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.

Sophos AV blocking Internet Access

Submitted a Tech Support Case lately from the Support Portal?