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Problem connecting???

daniel1948

From time to time Sophos connects to the net and downloads the latest signatures. (I assume that's what it's doing.) When this happens, I can hear my hard drive running. But this morning I was seeing the little downward bouncing arrow, yet the HD was not running. This went on for a very long time. Much longer than a download of the signatures normally takes. I was concerned, and finding no way to cancel the download (the "Cancel Download" selection was greyed out and not clickable) I used Activity Monitor to kill the process. I presume it will start up again next time I reboot the computer, but I don't want to do that until I know why it was behaving this way.

Can anybody tell me what's going on? Should I be concerned? 

iMac 5,1

OS X 10.6.8

Chrome browser

:1014003


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  • 0

    Do or did you ever used (in a previous installation) both the primary AND the secondary update location?

    If so the delete the credentials of the second location.

    I had the same problem....that fixed it in my case.

    Regards 

    Iwan

    :1014009
  • 0

    Well, I still have no idea what was going on, and I'd be curious if anybody has any ideas, but this morning I rebooted the computer in order to get Sophos to launch. I did not do anything different, but it launched normally, did its bouncy arrow thing for the normal short time, and appears to be working as well as always.

    It was just that once that it seemed unable to do its thing, and there was no way to tell it to stop trying and try again later, since the Preferences option was greyed out and not available while it was acting as described in my first post above.

    :1014015
  • 0

    My Mac is fine this morning.  You could check the log (Preferences > Logging) and see if there is anything useful mentioned.

    Screen Shot 2013-10-29 at 12.32.04.png

    EDIT:  Reduced screenshot size - wow the retina display is big!

    :1014021
  • 0

    Wow! A gazillion error messages, none of which make any sense to me, going way back before the issue I reported above, and continuing today, when there seems otherwise to be no problem. Lots and lots of "Preference plist was NOT a dictionary," lots of "Cannot find function pointer..." some "Error loading /Library/..." lots and lots of "The XMP toolkit returned an undefined error..."

    None of that means anything to me. I'm just going to knock on wood and hope that since it seems to be working, it is, and that all those error messages are nothing to be concerned about.

    :1014023