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New download not working

JoJo

I added Sophos to my Mac 7-10 days ago. Powerbook running 10.8.2 (Mtn. Lion) and very latest version of Sophos for Mac home ed.

I have never been able to do a complete scan. The process locks up. Each time i try scan local drives, the number of files to scan varies wildly. 600K one time, 2.1M the next etc. At first i thought the scan was completed because the scan window disappeared but the next time i tried a manual scan, got a message indicating that the scan had never been done before.

  • What does a completed scan look like? Is there a summary window?
  • If there is malware here, could that cause the program to hang up and/or freeze?
  • I have uninstalled and reinstalled once.

This program came highly recommended. Wanted to trial it to see if it would work for myself and some other individuals I know. So far, no good.

:1010846


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  • 0

    Try disabling automatic updates during your first scan.  Does that fix the problem?

    The main strong point for Sophos AV is that it uses an on-access scanner that scans your files as they're used.  This is completely separate from the on-demand scanner you're running over your entire system, and works automaticalyl in the background.

    See the other threads for more details on the issues you're experiencing.

    :1010852
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  • 0

    Try disabling automatic updates during your first scan.  Does that fix the problem?

    The main strong point for Sophos AV is that it uses an on-access scanner that scans your files as they're used.  This is completely separate from the on-demand scanner you're running over your entire system, and works automaticalyl in the background.

    See the other threads for more details on the issues you're experiencing.

    :1010852
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