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Threat disappears

jeakmc

Mac 10.8.5 and Sophos 9.0.11

Get alert and open Quarantine Manager and item listed.  When I click the lock to make changes, the threat disappears from the list before I can clean up threat.

The preferences are set on default ... when a threat is found:  Deny access

Does this mean the threat is no longer a threat and need to do nothing.

Thanks

:1017705


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  • 0

    If it disappears when opening the QM then it shows SAV can't see the file any more and it's moved/deleted itself.

    Scan the computer if you want to be sure but commonly items detected in a web browser cache, which then gets flushed, appear and disappear.

    :1017745

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    If it disappears when opening the QM then it shows SAV can't see the file any more and it's moved/deleted itself.

    Scan the computer if you want to be sure but commonly items detected in a web browser cache, which then gets flushed, appear and disappear.

    :1017745

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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