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Problem unlocking Quarantine Manager

Sophos detected a threat (OSX/VSearch-A), but when I went to Quarantine Manager, I was unable to open the lock in order to clean up the threat. Why would it not unlock?

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0 ruckus over 10 years ago

Note: Edited my previous post to read that you either open from application OR log out and back in. I take it that you only had to do one or the other and not both?

Which version of SAV are you running? Is it 9.0x Home Edition or the non-Home Edition? The article below explains how to work it out...

http://www.sophos.com/en-us/support/knowledgebase/112457.aspx

:1018845

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0 ruckus over 10 years ago

Note: Edited my previous post to read that you either open from application OR log out and back in. I take it that you only had to do one or the other and not both?

Which version of SAV are you running? Is it 9.0x Home Edition or the non-Home Edition? The article below explains how to work it out...

http://www.sophos.com/en-us/support/knowledgebase/112457.aspx

:1018845

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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Problem unlocking Quarantine Manager

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