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Problem unlocking Quarantine Manager

dfischler

Sophos detected a threat (OSX/VSearch-A), but when I went to Quarantine Manager, I was unable to open the lock in order to clean up the threat. Why would it not unlock?

:1018651


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  • 0

    Aha!  Thanks for this.  We are having a spate of reports from our Mac community concerning this problem.  Sophos pops up a box when a threat appears with a button "Open Quarantine Manager...".  This does as it says but the padlock doesn't work.  Quitting Sophos and opening from Applications enables the padlock to work.  This is really going to annoy our Mac people!

    Is there a bug fix on the horizon?

    Thanks,

    Ian Trimnell

    Open University

    :1018841
Reply
  • 0

    Aha!  Thanks for this.  We are having a spate of reports from our Mac community concerning this problem.  Sophos pops up a box when a threat appears with a button "Open Quarantine Manager...".  This does as it says but the padlock doesn't work.  Quitting Sophos and opening from Applications enables the padlock to work.  This is really going to annoy our Mac people!

    Is there a bug fix on the horizon?

    Thanks,

    Ian Trimnell

    Open University

    :1018841
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