Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 6 subscribers
  • Views 15243 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Problem unlocking Quarantine Manager

dfischler

Sophos detected a threat (OSX/VSearch-A), but when I went to Quarantine Manager, I was unable to open the lock in order to clean up the threat. Why would it not unlock?

:1018651


This thread was automatically locked due to age.
Parents
  • 0

    There have been posts on this board about this problem.  Try:

    • Close the Sophos app (Cmd + Q to quit), and then reopen it by selecting it from Applications instead of from the menu bar.

      OR...
    • Logging out and back in.
    :1018689
Reply
  • 0

    There have been posts on this board about this problem.  Try:

    • Close the Sophos app (Cmd + Q to quit), and then reopen it by selecting it from Applications instead of from the menu bar.

      OR...
    • Logging out and back in.
    :1018689
Children
No Data