Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 8 replies
  • Subscribers 6 subscribers
  • Views 2739 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

fail to update>fail to install

northof53

Sophos installed and run uneventfully

Fail to contact server during update

Reinstall attempt.

Remove initial with uninstaller

Download and re install

Tells me it is OK to run , followed by 'failure: contact manufacturer'

MD5 checksum "no such file or directory

Info on disc image savos_73_he.dmg is a download of 90.7Mb ;so it is there

thoughts/advice greatly appreciated. (including how to contact manufacturer as directed)

thanks

north of 53

:1004387


This thread was automatically locked due to age.
Parents
  • 0

    Checked Console App. Got the following:

    Error:    Could not contact primary server at 07:16 on 23 November 2011
    com.sophos.autoupdate:     Server was not available

    After installing the current version of the A-V software, at least I'm no longer getting;

    Error:    Could not contact primary server at 07:02 on 23 November 2011
    com.sophos.autoupdate:     Access was denied


    :1004543
Reply
  • 0

    Checked Console App. Got the following:

    Error:    Could not contact primary server at 07:16 on 23 November 2011
    com.sophos.autoupdate:     Server was not available

    After installing the current version of the A-V software, at least I'm no longer getting;

    Error:    Could not contact primary server at 07:02 on 23 November 2011
    com.sophos.autoupdate:     Access was denied


    :1004543
Children
No Data