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fail to update>fail to install

northof53

Sophos installed and run uneventfully

Fail to contact server during update

Reinstall attempt.

Remove initial with uninstaller

Download and re install

Tells me it is OK to run , followed by 'failure: contact manufacturer'

MD5 checksum "no such file or directory

Info on disc image savos_73_he.dmg is a download of 90.7Mb ;so it is there

thoughts/advice greatly appreciated. (including how to contact manufacturer as directed)

thanks

north of 53

:1004387


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  • 0

    You've just contacted the manufacturer :)

    If you launch console.app and look at /Library/Logs/Sophos Anti-Virus.log, does it give more detail on the issue?

    :1004407
  • 0

    Thank you Andrew ,

    Bizarre! 

    /log/sophos shows nothing for several days; there is no record of any of what I describe.

    N of 53

    :1004413
  • 0

    From the error, it sounds like it was unable to contact our network to verify the MD5 sum of the software.  Is it still giving the same error?

    :1004421
  • 0

    Yes  , persistent over several weeks.

    Only on this machine. 

    Not on others on the network

    thanks

    :1004469
  • 0

    I just experienced a similar issue on my own home computer... for me, the problem was resolved when I isolated another process that was using one of the OS's cryptography libraries, but was sitting waiting for a prompt.  As it was a faceless application, this wasn't very obvious.  Since it started up and restored prior to Sophos AutoUpdate kicking in during the boot process, a reboot didn't fix anything.  Once I had terminated the process using Activity Monitor, Sophos AutoUpdate immediately updated.

    So, it appears the updater relies on something that can be locked by another process.

    :1004535
  • 0

    My Sophos A-V for Mac Home Edition won't update either, and I don't know how to use Activity Monitor to figure out what may be preventing the update process. Can anyone help?

    :1004541
  • 0

    Checked Console App. Got the following:

    Error:    Could not contact primary server at 07:16 on 23 November 2011
    com.sophos.autoupdate:     Server was not available

    After installing the current version of the A-V software, at least I'm no longer getting;

    Error:    Could not contact primary server at 07:02 on 23 November 2011
    com.sophos.autoupdate:     Access was denied


    :1004543
  • 0

    Try restarting your computer with the resume feature disabled... to go any further, we'd need to know what error Sophos was logging in Console.app.

    :1004545