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Quarantine Manager Cleaning Up Threats For Days....

loadupnow

Hi i was wondering if someone could assist me. I've downloaded sophos (free edition) on my mac os x two days ago after i got that nasty 'java flashback trojan'. Once it was installed, i did a full scan on the mac and it found 3 trojans. After the scan was finished, i went to quarantine manager and clicked on cleaning up threats. I did that on Friday 6th April and i thought it shouldn't take long than an hour or two. I ended up leaving the mac on all night and its now Saturday 7th and the scan is still going. Is this normal? I haven't received an error message or anything but, i've never had to wait this long for an anti virus to remove viruses. Any help would be appreciated. 

:1005923


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    It's likely that the reason OSX/Flshplyr-D can't be removed is that it is located in a Time Machine backup.  What path is listed in the Quarantine Manager?

    Sophos Quarantine Manager does not actually move files unless you instruct it to; by default, it just prevents them from being accessed in-place.  If you uninstall Sophos, the file will still exist wherever it was detected.

    However, the "manual remove" is actually a technical phrase borrowed from our enterprise product; it means you have to create a new custom scan on the local machine (the enterprise product does most things automatically from a remote console).

    If the file is in your Time Machine backup, you will have to remove it by hand from within Time Machine.  Otherwise, you need to create a custom scan, and tell the software to delete what it finds.  Instructions for both are available on this forum via the search function (or browsing the topic titles).

    :1006553
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  • 0

    It's likely that the reason OSX/Flshplyr-D can't be removed is that it is located in a Time Machine backup.  What path is listed in the Quarantine Manager?

    Sophos Quarantine Manager does not actually move files unless you instruct it to; by default, it just prevents them from being accessed in-place.  If you uninstall Sophos, the file will still exist wherever it was detected.

    However, the "manual remove" is actually a technical phrase borrowed from our enterprise product; it means you have to create a new custom scan on the local machine (the enterprise product does most things automatically from a remote console).

    If the file is in your Time Machine backup, you will have to remove it by hand from within Time Machine.  Otherwise, you need to create a custom scan, and tell the software to delete what it finds.  Instructions for both are available on this forum via the search function (or browsing the topic titles).

    :1006553
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