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Quarantine Manager Cleaning Up Threats For Days....

Hi i was wondering if someone could assist me. I've downloaded sophos (free edition) on my mac os x two days ago after i got that nasty 'java flashback trojan'. Once it was installed, i did a full scan on the mac and it found 3 trojans. After the scan was finished, i went to quarantine manager and clicked on cleaning up threats. I did that on Friday 6th April and i thought it shouldn't take long than an hour or two. I ended up leaving the mac on all night and its now Saturday 7th and the scan is still going. Is this normal? I haven't received an error message or anything but, i've never had to wait this long for an anti virus to remove viruses. Any help would be appreciated. 

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  • I have a similar problem. Sophos suddenly sprung a warning that I had a virus OSX/Flshplyer-D. I started the "SCAN" (there were about 2,300,000 items

    to be scanned) I then went to the "Quarantine" manager, I even downloaded more instructions. Only to discover that this virus must be removed manually!

    I'm in California and discovered that the phone number they gave me was in Oxford, England! (The last time I was in England, I participated in the

    Normandy invasion at Omaha Beach).  Tech Support would not help me because I was using the "Free Version" .Right now I'm sitting around with the

    Virus still in Quarantine. Can I just uninstall Sophos, and will it take the quarantined Virus with it? Or do I just let it stay there forever?

    PS: I can't even start the "Scan" again, It keeps telling me that I haven's "selected" anything" Is there a an instruction for Dummies?

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  • It's likely that the reason OSX/Flshplyr-D can't be removed is that it is located in a Time Machine backup.  What path is listed in the Quarantine Manager?

    Sophos Quarantine Manager does not actually move files unless you instruct it to; by default, it just prevents them from being accessed in-place.  If you uninstall Sophos, the file will still exist wherever it was detected.

    However, the "manual remove" is actually a technical phrase borrowed from our enterprise product; it means you have to create a new custom scan on the local machine (the enterprise product does most things automatically from a remote console).

    If the file is in your Time Machine backup, you will have to remove it by hand from within Time Machine.  Otherwise, you need to create a custom scan, and tell the software to delete what it finds.  Instructions for both are available on this forum via the search function (or browsing the topic titles).

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