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Mukmu

I am happy to declare that uninstalling then repairing permissions and then reinstalling Sophos for a second time actually fixed the errors. When the updates arrive, the product momentarily turns off on-access scanning (the shield turns grey) but it turns back on in a second or two. This still shouldn't happen, but I assume this issue, along with the other issues (disappearing icons, fatal errors, etc.) will be fixed in the 8.0.7 update.

:1008824


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    The fatal error issue, while exhibiting some of the same visual symptoms, is actually a different issue than that being discussed in this thread.  I have seen, in fact, four different issues described in this thread, all of which result in the menu item vanishing, but for different reasons.

    The main item being discussed in this thread has to do with the menu item vanishing after an automatic update on 10.8 GM and later operating systems.  This deals with a known bug that is being actively worked on by the product team.  More details are available in one of the other threads on this issue.

    The secondary item being discussed in here is version independent, and has to do with files having incorrect permissions set/corrupt files and the resulting updates failing to reinitialize after the updated data is downloaded.  This results in not only the menu item failing to load, but the on-access scanner failing to reinitialize.  It is usually fixed by an uninstall/repair disk/repair permissions and re-download/re-install of the Sophos installer.  This issue impacts a very small number of users; the software can not generally get into this state without some significant interference under the hood.

    The third and fourth issues (fatal error under 10.4 and older cases of SAV menu items vanishing/turning grey) also have their own discussion threads on here, and have their own workarounds and fixes.

    As for the suggestion to switch to ClamXAV -- why not just disable on-access scanning?  You'd end up with a "similar" product, but backed by continual detection updates, live lookups, and an enterprise-level 24x7 analysis lab.

    :1008948
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  • 0

    The fatal error issue, while exhibiting some of the same visual symptoms, is actually a different issue than that being discussed in this thread.  I have seen, in fact, four different issues described in this thread, all of which result in the menu item vanishing, but for different reasons.

    The main item being discussed in this thread has to do with the menu item vanishing after an automatic update on 10.8 GM and later operating systems.  This deals with a known bug that is being actively worked on by the product team.  More details are available in one of the other threads on this issue.

    The secondary item being discussed in here is version independent, and has to do with files having incorrect permissions set/corrupt files and the resulting updates failing to reinitialize after the updated data is downloaded.  This results in not only the menu item failing to load, but the on-access scanner failing to reinitialize.  It is usually fixed by an uninstall/repair disk/repair permissions and re-download/re-install of the Sophos installer.  This issue impacts a very small number of users; the software can not generally get into this state without some significant interference under the hood.

    The third and fourth issues (fatal error under 10.4 and older cases of SAV menu items vanishing/turning grey) also have their own discussion threads on here, and have their own workarounds and fixes.

    As for the suggestion to switch to ClamXAV -- why not just disable on-access scanning?  You'd end up with a "similar" product, but backed by continual detection updates, live lookups, and an enterprise-level 24x7 analysis lab.

    :1008948
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