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On-access scanning not working

Since upgrading to Mountain Lion I have come across a few issues.

Firstly, if I log on, the Sophos shield is sometimes not in the menu bar. On-access scanning is still enabled (InterCheck is running and it detects EICAR test file), but it's just reassuring to see it. I did go to the menu and select "Show Status in Menu Bar", but it would not work. Curiously, it was already checked in Sophos Preferences. 

Also, occasionally, I get a "fatal error" in the Console logs and it says that it is unable to configure virus detection engine. When this occurs, either the icon goes grey or totally disappears. In this case, there is no protection at all.

I did check the forums and there was a temporary "fix" where selecting "Update Now" would update the product and re-enable on-access scanning.

I assume this is because Mountain Lion is relatively new. Hopefully it will be fixed very soon.

I am on version 8.0.6C.

:1008476


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Parents
  • here is what you do! 

    im running a mac - 10.8

    go to this site - the manual update http://www.sophos.com/downloads/ide/

    download the zip

    extract the zip

    go into your hard drive - library>sophos AV>IDE

    with your extracted zip files copy all - and drag into the IDE folder

    click the apply to all box and REPLACE all files

    you will have to authenticate this with your password.

    close it up, check your sophos preference AND NO MORE PAIN

    :1011188
Reply
  • here is what you do! 

    im running a mac - 10.8

    go to this site - the manual update http://www.sophos.com/downloads/ide/

    download the zip

    extract the zip

    go into your hard drive - library>sophos AV>IDE

    with your extracted zip files copy all - and drag into the IDE folder

    click the apply to all box and REPLACE all files

    you will have to authenticate this with your password.

    close it up, check your sophos preference AND NO MORE PAIN

    :1011188
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