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On-access scanning not working

Mukmu

Since upgrading to Mountain Lion I have come across a few issues.

Firstly, if I log on, the Sophos shield is sometimes not in the menu bar. On-access scanning is still enabled (InterCheck is running and it detects EICAR test file), but it's just reassuring to see it. I did go to the menu and select "Show Status in Menu Bar", but it would not work. Curiously, it was already checked in Sophos Preferences. 

Also, occasionally, I get a "fatal error" in the Console logs and it says that it is unable to configure virus detection engine. When this occurs, either the icon goes grey or totally disappears. In this case, there is no protection at all.

I did check the forums and there was a temporary "fix" where selecting "Update Now" would update the product and re-enable on-access scanning.

I assume this is because Mountain Lion is relatively new. Hopefully it will be fixed very soon.

I am on version 8.0.6C.

:1008476


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    I did another uninstall/reinstall. This time when I updated (past the four hour time window), the icon disappeared for a second or two then reappeared. So I guess doing a second uninstall/reinstall and fixing permissions again "fixed" my issue of not being able to configure the engine. 

    I did check the logs and there were no fatal errors at all.

    :1008798
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  • 0

    I did another uninstall/reinstall. This time when I updated (past the four hour time window), the icon disappeared for a second or two then reappeared. So I guess doing a second uninstall/reinstall and fixing permissions again "fixed" my issue of not being able to configure the engine. 

    I did check the logs and there were no fatal errors at all.

    :1008798
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