Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 20 replies
  • Subscribers 6 subscribers
  • Views 28437 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

On-access scanning not working

Mukmu

Since upgrading to Mountain Lion I have come across a few issues.

Firstly, if I log on, the Sophos shield is sometimes not in the menu bar. On-access scanning is still enabled (InterCheck is running and it detects EICAR test file), but it's just reassuring to see it. I did go to the menu and select "Show Status in Menu Bar", but it would not work. Curiously, it was already checked in Sophos Preferences. 

Also, occasionally, I get a "fatal error" in the Console logs and it says that it is unable to configure virus detection engine. When this occurs, either the icon goes grey or totally disappears. In this case, there is no protection at all.

I did check the forums and there was a temporary "fix" where selecting "Update Now" would update the product and re-enable on-access scanning.

I assume this is because Mountain Lion is relatively new. Hopefully it will be fixed very soon.

I am on version 8.0.6C.

:1008476


This thread was automatically locked due to age.
Parents
  • 0

    The fatal error issue and the menu item vanishing issue are two separate issues; most people have fixed the fatal error issue by repairing disk permissions, uninstalling Sophos, and re-installing it.  So when the fix comes in 8.0.7 for the vanishing menu item, it won't necessarily fix your root problem.

    Do you have any error number associated with your fatal error?

    :1008764
Reply
  • 0

    The fatal error issue and the menu item vanishing issue are two separate issues; most people have fixed the fatal error issue by repairing disk permissions, uninstalling Sophos, and re-installing it.  So when the fix comes in 8.0.7 for the vanishing menu item, it won't necessarily fix your root problem.

    Do you have any error number associated with your fatal error?

    :1008764
Children
No Data