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Cannot uninstall or reinstall Sophos!

danmam

Hello,

I had Sophos installed for awhile, but went and uninstalled it awhile ago but I think something went wrong during the uninstall (I believe I used the "Remove Sophos" application that came with Sophos). I currently do not see Sophos in the Applications folder (or "Remove Sophos", for that matter), or when I search "Sophos" in "All My Files." However, when I look at the Activity Manager I see multiple processes running with "Sophos" in the name (including a process called "SophosScanD" that appears about once ever 5 seconds, shows that it's using 95+% of the CPU, then disappears). I tried reinstalling Sophos, but when I run the installer it simply says "The Installation Failed. The software was not installed successfully. Remove the software and re-install." But I can't figure out a way to remove the software since Sophos doesn't appear anywhere in Finder!

I think I am running (or was running) Sophos Home Edition. I've got OS X 10.7.5. Thanks ahead of time for any and all help! I am just trying to get Sophos removed completely!

:1016983


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  • 0

    I'm having a problem very similar to this, the removal app does nothing; it opens and says it uninstalls but nothing changes and sophos still runs. I say still runs, but all that is left is the status bar icon which is grayed out and says it is protecting against 0 threats. When I try to reinstall sophos it gives the same installation failed error you have. 

    Edit: after a bit more searching on the forums i found this post with a terminal command to completely remove sophos and it worked for me

    :1016987
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  • 0

    I'm having a problem very similar to this, the removal app does nothing; it opens and says it uninstalls but nothing changes and sophos still runs. I say still runs, but all that is left is the status bar icon which is grayed out and says it is protecting against 0 threats. When I try to reinstall sophos it gives the same installation failed error you have. 

    Edit: after a bit more searching on the forums i found this post with a terminal command to completely remove sophos and it worked for me

    :1016987
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