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Can't unlock preferences to conduct a cleanup

I'm running OS X with Sophos version 9.0.11. Today I got a message saying that Sophos has quarantined an item, but I am unable to unlock the quarantine manager to clean the item. When I click on the lock, nothing happens, no opportunity to put in password or anything. Anybody have any ideas?

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0 ruckus over 10 years ago

Try quiting the application and rather than openning from the menu bar: open a Finder window, go to your Applications folder, and open the application from there.

Logging out and back it may also bring the padlock function back.

Tip: You may want to upgrade to 9.1.x and try that preview version...http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025
:1018839

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0 ruckus over 10 years ago

Try quiting the application and rather than openning from the menu bar: open a Finder window, go to your Applications folder, and open the application from there.

Logging out and back it may also bring the padlock function back.

Tip: You may want to upgrade to 9.1.x and try that preview version...http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025
:1018839

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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Can't unlock preferences to conduct a cleanup

Submitted a Tech Support Case lately from the Support Portal?