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Pages won't load, server dropped connection

debell

Hello,

I installed Sophos Antivirus for Mac the other night on an iMac running Snow Leopard 10.6.8.  Everything seemed fine, but when my daughter, logged into her own account, tried to access the web there were numerous errors on page and then pages would not load at all; there was a message that said the server had dropped the connection.  This happened with both Safari and Firefox.  When I was logged into my account, I had no problems with either browser.

As soon as I uninstalled SAV, everything was back to normal.


What, if anything, did I do wrong?

Thanks,

Mark

p.s. This was with Version 9.

:1014885


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  • 0

    Hey there,

    just to note, this is not strictly an issue on the Mac. We are experiencing the same issue on our 2008 R2 Terminal Server.

    The cause to the issue IS Sophos - Specifically the web filter. We are in the process of pin pointing which feature causes this, but most likely doing the following seems to have been resolving it so far (still bad that it's been 3-4 months and they haven't resolved this???)

    Open Sophos, go into 'Configure anti-virus and HIPS', change 'Block access to malicious websites:' to Off

    Again, it's only only resolve until they fix their bloody software...that we pay for. All I can say is, if you pay for a product, it better **bleep** well work or you will lose your customers very quickly..

    :1015971
Reply
  • 0

    Hey there,

    just to note, this is not strictly an issue on the Mac. We are experiencing the same issue on our 2008 R2 Terminal Server.

    The cause to the issue IS Sophos - Specifically the web filter. We are in the process of pin pointing which feature causes this, but most likely doing the following seems to have been resolving it so far (still bad that it's been 3-4 months and they haven't resolved this???)

    Open Sophos, go into 'Configure anti-virus and HIPS', change 'Block access to malicious websites:' to Off

    Again, it's only only resolve until they fix their bloody software...that we pay for. All I can say is, if you pay for a product, it better **bleep** well work or you will lose your customers very quickly..

    :1015971
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