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Pages won't load, server dropped connection

debell

Hello,

I installed Sophos Antivirus for Mac the other night on an iMac running Snow Leopard 10.6.8.  Everything seemed fine, but when my daughter, logged into her own account, tried to access the web there were numerous errors on page and then pages would not load at all; there was a message that said the server had dropped the connection.  This happened with both Safari and Firefox.  When I was logged into my account, I had no problems with either browser.

As soon as I uninstalled SAV, everything was back to normal.


What, if anything, did I do wrong?

Thanks,

Mark

p.s. This was with Version 9.

:1014885


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  • 0
    Try2BWise wrote:

    It is a a non-administrator, Parental Control account. I don't have any applications or web sites limited.

    Any website he tried to go to in Safari, Firefox, or Chrome was unavailable. Firefox gave the "connection reset message".

    (1) How is Parental Controls configured exactly?  Is it just like  with a time limit (like 23:00-06:00), or more?

    (2) What site(s) cause a problem?

    (3) Is there any other security to protect surfing?  OpenDNS, netnanny, etc.?  Anything like that?

    I'm trying to get hold of Mac OS X 10.6 to test but it's really quite old now - Mavericks is a free upgrade, but I guess older hardware specifications may limit usability.

    :1015073

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0
    Try2BWise wrote:

    It is a a non-administrator, Parental Control account. I don't have any applications or web sites limited.

    Any website he tried to go to in Safari, Firefox, or Chrome was unavailable. Firefox gave the "connection reset message".

    (1) How is Parental Controls configured exactly?  Is it just like  with a time limit (like 23:00-06:00), or more?

    (2) What site(s) cause a problem?

    (3) Is there any other security to protect surfing?  OpenDNS, netnanny, etc.?  Anything like that?

    I'm trying to get hold of Mac OS X 10.6 to test but it's really quite old now - Mavericks is a free upgrade, but I guess older hardware specifications may limit usability.

    :1015073

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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