Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 10 replies
  • Subscribers 6 subscribers
  • Views 20333 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Pages won't load, server dropped connection

debell

Hello,

I installed Sophos Antivirus for Mac the other night on an iMac running Snow Leopard 10.6.8.  Everything seemed fine, but when my daughter, logged into her own account, tried to access the web there were numerous errors on page and then pages would not load at all; there was a message that said the server had dropped the connection.  This happened with both Safari and Firefox.  When I was logged into my account, I had no problems with either browser.

As soon as I uninstalled SAV, everything was back to normal.


What, if anything, did I do wrong?

Thanks,

Mark

p.s. This was with Version 9.

:1014885


This thread was automatically locked due to age.
Parents
  • 0

    I can try to recreate this.  Can you tell me how the other account is set up/limited?  What restrictions are in place?

    Details:

    • Snow Leopard 10.6.8
    • SAV 9.0.5 (?)
    • Parent Controls on (require what is selected/set per tab).

    You could describe the tabs under Parental Controls or screenshot if you prefer (Cmd+Shift+4+spacebar - saves picture to the desktop).  Example:

    Screen Shot 2013-12-11 at 21.25.03.png

    :1014991

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    I can try to recreate this.  Can you tell me how the other account is set up/limited?  What restrictions are in place?

    Details:

    • Snow Leopard 10.6.8
    • SAV 9.0.5 (?)
    • Parent Controls on (require what is selected/set per tab).

    You could describe the tabs under Parental Controls or screenshot if you prefer (Cmd+Shift+4+spacebar - saves picture to the desktop).  Example:

    Screen Shot 2013-12-11 at 21.25.03.png

    :1014991

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
No Data
Cookie Information Banner