This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos intereference with iTunes syncing between phone and desktop

I was having huge trouble syncing my iPhone 5S and Macbook Pro (OSX10.6.8)

hours on the phone w apple tech support, and sending them all the diagnostic files of my computer, and they determined there was some intereference between Sophos and syncing.

I had to uninstall Sophos to solve the problem.

Now I would like to re-install it- do you know what the issues are, are they still there (I don't know what version of sophos I had but it was at least 2 yrs old)

or how I can avoid this problem?

thank you

This thread was automatically locked due to age.

Parents

0 ruckus over 10 years ago

Thanks. I'll pass the problem to our development team for comment.

As to the uninstaller: The removal app is in Applications and you can search for it in Spotlight. Failing that there is a standalone removal tool. More information in the thread below (standalone tool - though it's not required if you have the one in Applications - is mentioned in the fourth post down)...

http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271
:1018723

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 ruckus over 10 years ago

Thanks. I'll pass the problem to our development team for comment.

As to the uninstaller: The removal app is in Applications and you can search for it in Spotlight. Failing that there is a standalone removal tool. More information in the thread below (standalone tool - though it's not required if you have the one in Applications - is mentioned in the fourth post down)...

http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271
:1018723

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data

Sophos intereference with iTunes syncing between phone and desktop

Submitted a Tech Support Case lately from the Support Portal?