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Sophos intereference with iTunes syncing between phone and desktop

hamilhead

I was having huge trouble syncing my iPhone 5S and Macbook Pro (OSX10.6.8)

hours on the phone w apple tech support, and sending them all the diagnostic files of my computer, and they determined there was some intereference between Sophos and syncing.

I had to uninstall Sophos to solve the problem.

Now I would like to re-install it- do you know what the issues are, are they still there (I don't know what version of sophos I had but it was at least 2 yrs old)

or how I can avoid this problem?

thank you

:1014839


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  • 0

    Hi ruckus,

    Here's new data:

    • Installed SAV yesterday, version 9.1.5.
    • First-run with iTunes and plugging in iPhone 5s, got the dreaded BeachBall for several minutes
    • During that time Activity Monitor showed InterCheck reaching over 85% of CPU
    • During that time Activity Monitor showed iTunes as "not responding"
    • Eventually, it resolved with iTunes responding and the iPhone 5s connected and available for sync
    • This morning I did the test again (thining that some data might have been cached by SAV), and got the BeachBall for "only" 90 seconds (by stopwatch)
    • In the terse style of Appollo 13, Shophos, we [still] have a problem :-)
    • On another note, web pages do seem to load a bit faster.

    Where can I get an official uninstaller for SAV 9.1.x ?

    Thanks,

    Marty

    :1018721
Reply
  • 0

    Hi ruckus,

    Here's new data:

    • Installed SAV yesterday, version 9.1.5.
    • First-run with iTunes and plugging in iPhone 5s, got the dreaded BeachBall for several minutes
    • During that time Activity Monitor showed InterCheck reaching over 85% of CPU
    • During that time Activity Monitor showed iTunes as "not responding"
    • Eventually, it resolved with iTunes responding and the iPhone 5s connected and available for sync
    • This morning I did the test again (thining that some data might have been cached by SAV), and got the BeachBall for "only" 90 seconds (by stopwatch)
    • In the terse style of Appollo 13, Shophos, we [still] have a problem :-)
    • On another note, web pages do seem to load a bit faster.

    Where can I get an official uninstaller for SAV 9.1.x ?

    Thanks,

    Marty

    :1018721
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