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Sophos intereference with iTunes syncing between phone and desktop

hamilhead

I was having huge trouble syncing my iPhone 5S and Macbook Pro (OSX10.6.8)

hours on the phone w apple tech support, and sending them all the diagnostic files of my computer, and they determined there was some intereference between Sophos and syncing.

I had to uninstall Sophos to solve the problem.

Now I would like to re-install it- do you know what the issues are, are they still there (I don't know what version of sophos I had but it was at least 2 yrs old)

or how I can avoid this problem?

thank you

:1014839


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  • 0

    Hi ruckus,

    The details you requested are:

    • OSX 10.9.4
    • SAV 9.0.11
    • The free home edition downloaded from Sophos and installed/managed by me
    • iTunes 11.3.1
    • Apple iPhone 5s 64GB 25GB-Available iOS 7.1.2
    • Apple iPad Air 114GB 53GB-Available iOS 7.1.2

    Have not yet tried SAV 9.1. Will do so this weekend and will report the reslts here.

    Thanks for looking into this.

    Marty

    :1018677
Reply
  • 0

    Hi ruckus,

    The details you requested are:

    • OSX 10.9.4
    • SAV 9.0.11
    • The free home edition downloaded from Sophos and installed/managed by me
    • iTunes 11.3.1
    • Apple iPhone 5s 64GB 25GB-Available iOS 7.1.2
    • Apple iPad Air 114GB 53GB-Available iOS 7.1.2

    Have not yet tried SAV 9.1. Will do so this weekend and will report the reslts here.

    Thanks for looking into this.

    Marty

    :1018677
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