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Sophos intereference with iTunes syncing between phone and desktop

hamilhead

I was having huge trouble syncing my iPhone 5S and Macbook Pro (OSX10.6.8)

hours on the phone w apple tech support, and sending them all the diagnostic files of my computer, and they determined there was some intereference between Sophos and syncing.

I had to uninstall Sophos to solve the problem.

Now I would like to re-install it- do you know what the issues are, are they still there (I don't know what version of sophos I had but it was at least 2 yrs old)

or how I can avoid this problem?

thank you

:1014839


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  • 0
    weinhous wrote:

    Restarted Mac normally, SAVM launched and running. Opened SAVM preferences and disabled "On Access Scanner." Closed preferences and launched iTunes. It ran beautifully. Quit  iTunes.

    Opened SAVM preferences and enabled "On Access Scanner." Launched iTunes and, when plugging in my iPhone, got the   *^$#@(&    beach ball again :-)

    Can you provide:

    • Mac OS X version
    • SAV for Mac version
    • Is this the Home Edition (e.g., not managed by a central console etc., and you installed the free version from sophos.com)
    • iTunes version
    • Phone details (make, model, version of iOS).

    If you haven't already tried the Preview of Home Edition v9.1 I suggest giving that a go and testing it - but it would still be good to know details of the current situation if that doesn't resolve the problem or if others post the same problem.

    Details of v9.1 and download link: http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

    :1018647

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0
    weinhous wrote:

    Restarted Mac normally, SAVM launched and running. Opened SAVM preferences and disabled "On Access Scanner." Closed preferences and launched iTunes. It ran beautifully. Quit  iTunes.

    Opened SAVM preferences and enabled "On Access Scanner." Launched iTunes and, when plugging in my iPhone, got the   *^$#@(&    beach ball again :-)

    Can you provide:

    • Mac OS X version
    • SAV for Mac version
    • Is this the Home Edition (e.g., not managed by a central console etc., and you installed the free version from sophos.com)
    • iTunes version
    • Phone details (make, model, version of iOS).

    If you haven't already tried the Preview of Home Edition v9.1 I suggest giving that a go and testing it - but it would still be good to know details of the current situation if that doesn't resolve the problem or if others post the same problem.

    Details of v9.1 and download link: http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

    :1018647

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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