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Sophos intereference with iTunes syncing between phone and desktop

hamilhead

I was having huge trouble syncing my iPhone 5S and Macbook Pro (OSX10.6.8)

hours on the phone w apple tech support, and sending them all the diagnostic files of my computer, and they determined there was some intereference between Sophos and syncing.

I had to uninstall Sophos to solve the problem.

Now I would like to re-install it- do you know what the issues are, are they still there (I don't know what version of sophos I had but it was at least 2 yrs old)

or how I can avoid this problem?

thank you

:1014839


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  • 0

    Have gathered more data...

    Started Mac in Safe Mode. Sophos AntiVirus Mac (SAVM) was not launched. iTunes ran beautifully, no beach ball when connecting iPhone.

    Restarted Mac normally, SAVM launched and running. Opened SAVM preferences and disabled "On Access Scanner." Closed preferences and launched iTunes. It ran beautifully. Quit  iTunes.

    Opened SAVM preferences and enabled "On Access Scanner." Launched iTunes and, when plugging in my iPhone, got the   *^$#@(&    beach ball again :-)

    Pretty clearly there is a bad interaction 'tween the Sophos software and iTunes when a device is connected.

    Anyone have any suggestions?

    Thanks,

    Marty

    :1018643
Reply
  • 0

    Have gathered more data...

    Started Mac in Safe Mode. Sophos AntiVirus Mac (SAVM) was not launched. iTunes ran beautifully, no beach ball when connecting iPhone.

    Restarted Mac normally, SAVM launched and running. Opened SAVM preferences and disabled "On Access Scanner." Closed preferences and launched iTunes. It ran beautifully. Quit  iTunes.

    Opened SAVM preferences and enabled "On Access Scanner." Launched iTunes and, when plugging in my iPhone, got the   *^$#@(&    beach ball again :-)

    Pretty clearly there is a bad interaction 'tween the Sophos software and iTunes when a device is connected.

    Anyone have any suggestions?

    Thanks,

    Marty

    :1018643
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